Wednesday, 3 December 2014

Personal Banking Advisor Job in Dubai


Job Title: Personal Banking Advisor - position for Bilingual & UAE National only
Job Ref: IRC23822
Job Location:Dubai, UAE
Employer: ENBD Retail Distribution

Department Description:
Retail Distribution is responsible for offering products and services to the Bank’s customers.

Brief Description:
The PBAs are the prime contact points for branch customers for service as well as sales. In addition to resolving customer requests on service PBAs are responsible for assessing banking and investment needs of customers and advise suitable products. PBAs are the main drivers of sales through our branch network.
Detailed Description:
Satisfactory customer experience:
1.     Provide speedy resolution to customer needs and requests.
2.     Advise customers on the bank’s products and processes.
Achievement of sales target:
1.     Advise suitable products to walk-in customers.
2.     Covert maximum customer interactions in to successful sales.
Increase number of products per customers:
1.     Advise suitable products to existing customers in order to deepen the relationship.
2.     Increase products per customer.
Reduced rejections and discrepancies:
1.     Check applications thoroughly to avoid any rejection or discrepancies.
2.     Minimize discrepancies (under permissible limits).
3.     Follow up on applications esp with exceptions, to follow laid down turnaround times (TAT).
Compliance:
Comply with relevant processes, procedures and controls


Job Requirements:
Education
High School
University Graduate
Experience
3 years Sales/ Service experience (preferably in Finance/Banking Industry)
Knowledge& Skills
Relevant technical knowledge and skills (including speed and accuracy)
Behavioral Competencies
Detail Oriented, able to work under pressure with a positive customer service attitude. Bilingual with English is a must.
Good interpersonal competencies to enable customer service standards, Good attitude towards new sales and upsell.
Skills:
  • Teamwork
  • Service Excellence
  • Passion for Performance
  • Integrity
  • Innovation
  • Customer Focus
Note: Please upload your CV
Deadline Date: 31/12/2014
How to Apply:

Click on the Apply Now link to apply for this vacancy.
Submit your updated CV
Enter the required details about your education, work experience etc.,

Jobs at Emirates National Bank of Dubai; PAL Trainee - Finance


Job Title: PAL Trainee - Finance (Position for UAE Nationals only)
Job Ref: IRC19272
Job Location:Dubai, UAE
Employer: ENBD Group Finance


Department Description:
Finance Department, control the account /Finance matters, which includes Finance, controls assets&liabilities, meauring profitability, giving feedback to the managements on the various options.
 
Brief Description:
PAL Finance programme is specifically designed to shape those university graduates who get excited by numbers. The  program has both classroom and on-the-job training, which will help in network of contacts, critical thinking skills and motivation to help with your career progression.
Through this fun and interactive programme you will get:
A taste of all the different business areas as a foundation for your role in Finance
An appreciation for your role, responsibilities and the importance of Finance within the bank
Critical skills needed to be successful as a Finance employee
Certification in Finance, Accounting and Business (CFAB) 
Detailed Description:
Your training also includes classroom-based learning which includes:
  • Classes on
  • Work Ethics
  • Business Writing
  • Anti-money Laundering
  • Introduction to Treasury
  • Fraud
  • Banking Operations
  • Banking Computer Systems
15-month rotational plan where you will learn to apply basic financial principles for the following fields:
  • Business performance
  • Business Intelligence
  • WB Finance
  • Accounting Operations and Payables
  • CWM
  • Finance Treasury
  • Finance Control
Job Requirements:
UAE National
Strong Verbal communication & Listening Skill
Graduate in Bachelor degree in Finance

Deadline Date: 31/12/2014
How to Apply:

Click on the Apply Now link to apply for this vacancy.
Submit your updated CV
Enter the required details about your education, work experience etc.,

MoveOne Inc Job Offers; Business Development -Commercial Logistics


Job Title:        Business Development -Commercial Logistics
Job Location:  Dubai, UAE
Employer:       MoveOne Inc


About Us
Move One provides time-critical supply chain solutions in the areas of logistics, relocation and moving. Our strategically positioned international offices and partners deliver a door-to-door service unparalleled in the industry. Global experience and on the ground local expertise combined with technological innovation allows us to develop tailored products to meet the needs of our clients. Founded in 1992, Move One has grown aggressively through its pursuit of new markets and results-driven company culture. Head quartered in Dubai UAE, Move One is geographically positioned for further expansion in the logistics world.
Job Overview;
Will be responsible to sell Commercial Logistics services and solutions.
Job Responsibities:
Responsible for securing new customers, and maintaining and developing existing accounts.
Regularly visit new and existing accounts, understand their logistics need and present solutions.
Build and develop strong relationships with key decision makers from target customers.
Prospecting new customers, secure sales meetings and register opportunities in Move One sales database.
Meet and exceed sales target set in terms of contributing and generating revenue for the department.
Negotiate with the accounts as per price guidelines given, looking to maximize profits.
Help develop and submit professional, clear and effective proposals for current and prospective customers contracts.
Manage account services through quality checks and other follow-ups. Identify and resolve client concerns.
Participate in marketing and networking events (inside and outside of core business hours).
Understand competitor strategies, capabilities and pricing to better position Move One advantageously.
Assimilate market information and take part in the overall business development through weekly.monthly sales meetings,
Preparing and present weekly sales reports, market analysis and reports as required.
Promote the services and products of all Move One products, ad coordinte sales efforts with other department sales.

Job Requirements:

Minimum 3-5 years sales experience in Freight Forwarding/Logistics.
Proven track record of annual sales.
An existing extensive networks of customers and vendors in Middle East.
Self Motivator/Aggressive/Ambitious.
Extrovert.
Microsoft office.Powerpoint.
Project Logistics/Off-Shore Logistics experience an advantage.
Excellent English communication skills (face to face and via the phone).
Strong negotiation and relationship skills.
Highly competitive, driven by revenue generation.

Work Requirements:
Work requires willingness to work a flexible schedule and regular overnight travel.
Own car and valid driving license.


How to Apply:
Please send your CV/Resume and accompanying cover letter to:

Banking Jobs in Dubai; Training Manager – Business Banking


Job Title: Training Manager – Business Banking
Job Ref: JB3139812
Job Location:Dubai, UAE
Job Division: Service Quality & Training
Job Role: Service Quality
Employer: RAKBank


Job Overview;
To manage the functions and performance of a team of trainers towards delivering learning solutions to all front-line departments including but not limited to sales and service teams across RAKBANK. The role also includes periodic reporting and performance management function for the assigned team and departments.

Job Duties:
1.Plan, develop and implement strategy for foundational and functional training and development for all employees in front-line sales and service teams in Business Banking
2.Establish and maintain appropriate systems for measuring the effectiveness and return on investment of staff training and development interventions
3.Manage & develop direct reporting staff by rotating responsibilities maintaining staff training & development theory / methods providing suitable interpretation to trainers.
4.Ensure Training activities meet and integrate with bank Service Quality and Sales Objectives by managing logistics/ administration/ reporting of KRI’s/ proper MIS & meeting with deadlines for reporting the same to higher authorities. Update and maintain reports of training session conducted and feedback received.
5.Monitor, measure and report on staff training and development plans and achievements within agreed formats and timelines
6.Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development objectives, purposes and achievements
7.Maintain awareness and knowledge of contemporary staff training and development theory and methods and provide suitable interpretation to managers and staff within the organisation
8.Manage learning interventions and projects within timelines and agreed service level agreements
9.Create and implement methods to improve the performance and delivery of training interventions

Skills

Education level required: Degree educated with Banking specialisation

Professional/Technical qualifications/Diplomas: Certificate in Training Practice (Preferred)

Experience: 5 to 8 years proven training experience of creating and administering targeted learning interventions of which 3 years must preferably be in managing a team / training function.

Specialist Skills required for the Job: Creative Content Design, Instructor Led Training, Classroom Management and People Management



Deadline Date: 12/01/2015

Operations Representative Job Opportunity at RakBank


Job Title: Operations Representative - Dubai
Job Ref: JB3140942
Job Location:Dubai, UAE
Job Division: Central Operations
Job Role: Back Office Operations
Employer: RAKBank

Job Duties:
•Carry out all operation tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
•Archive all appropriate files and documents manually or electronically as instructed, so that they can be located at a later date.
•Diarise customers request/ follow-ups and process the requests on required dates.
•Ensure periodic control checks are done and any discrepancy found to be highlighted.
•Escalate promptly if any irregularities/incident that may lead to risk or financial loss.
•Ensure all tasks carried out comply with Bank operating policies, procedures and standards.
•Identify and recommend improvements to procedures and processes to improve process and service levels without compromising on the Service Quality.
•Be proactive in a wide range of customer enquiries and issues, resolving these or escalating as appropriate
•Provide support to other team members as required to assist in the smooth operation of the department
•Maintain awareness of the department's Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.
•Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the department

Skills

•Written Communication: Produces clear and concise reports and other written material usually of a detailed and technical nature, which are understandable to those with or without a good knowledge of the subject matter.
•Procedure and Policy: A good knowledge of the relevant policies, practices, processes and procedures in own areas of responsibility. Where appropriate will have a good knowledge of the key relevant legal, regulatory and statutory requirements, technical interpretation and the ability to provide advice thereon.
•Self/Work Organisation: Plans, co-ordinates and controls the work and resources of self/teams under their control.
•Analytical: Uses a wide range of analytical tools and techniques to identify issues/trends to provide recommendations and solutions.



Deadline Date: 12/01/2015

RAKBank Job Vacancies; Operations Representative


Job Title: Operations Representative - Ras Al Khaimah
Job Ref: JB3140938
Job Location:Ras Al Khaimah, UAE
Job Division: Central Operations
Job Role: Back Office Operations
Employer: RAKBank

Job Duties:

•Carry out all central operational tasks, ensuring all activities are completed within timescales and with a high degree of accuracy while adhering to Banks policy and process.
•Archive all appropriate files and documents manually or electronically as instructed, so that they can be located at a later date.
•Provide and assist officer with clean-up projects and required MIS on regular basis.
•Diarize customers request/ follow-ups and process the requests on required dates.
•Ensure periodic control checks are done and any discrepancy found to be highlighted.
•Escalate promptly if any irregularities/incident that may lead to risk or financial loss.
•Ensure all day to day activities are in compliance with Anti-Money laundering and other regulatory requirements laid down internally and by Central Bank.
•Identify and recommend improvements to existing procedure and processes, suggest changes for improving controls and reducing cost without compromising on service quality.
•Be proactive in a wide range of customer enquiries and issues, resolving these or escalate as appropriate.
•Provide support to other team members as required to assist in the smooth operation of the department.
•Maintain awareness of the departments Business Continuity Plan, review and highlight changes if any and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.
•Perform any other duties or tasks required or instructed by the officer / manager to support the smooth operation of the department

Skills

•Oral Communication: Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon. Explains the reasoning being what is being said to ensure understanding and acceptance.
•Written Communication: Produces clear and concise reports and other written material usually of a detailed and technical nature, which are understandable to those with or without a good knowledge of the subject matter.
•PC Skills: Has the ability to use various basic computer applications eg, MS Office.
•Procedure and Policy: A good knowledge of the relevant policies, practices, processes and procedures in own areas of responsibility. Where appropriate will have a good knowledge of the key relevant legal, regulatory and statutory requirements, technical interpretation and the ability to provide advice thereon



Deadline Date: 12/01/2015

Trade Finance Representative Needed at RAKBank in Dubai, UAE


Job Title: Trade Finance Representative
Job Ref: JB3143777
Job Location:Dubai, UAE
Job Division: Central Operations
Job Role: Back Office Operations
Employer: RAKBank

Job Overview:
We are looking to hire Trade Finance Representatives to join our Trade Finance Team.

Job Duties:

•Carry out all Trade finance transactions, ensuring all activities are completed within timescales and with a high degree of accuracy while adhering to Banks policy and process.
•Should have adequate knowledge of all Trade Finance products, UCP 600 & be familiar with Trade Finance rules & regulations.
•Process outward remittances and ensure all remittance requests are processed and reconciled by end of day.
•Ensure that there are no duplicate transactions processed and de dupe system is updated.
•Liaise and interact with Trade finance customers and seek clarifications in Trade transactions when required.
•Escalate promptly if any irregularities/incident that may lead to risk or financial loss.
•Ensure all day to day activities are in compliance with Anti-Money laundering and other regulatory requirements laid down internally and by Central Bank.
•Identify and recommend improvements to existing procedure and processes, suggest changes for improving controls and reducing cost without compromising on service quality.
•Be proactive in a wide range of customer enquiries and issues, resolving these or escalate as appropriate.
•Provide support to other team members as required to assist in the smooth operation of the department.
•Perform any other duties or tasks required or instructed by the officer / manager to support the smooth operation of the department.

Skills

Experience-
• Should have adequate knowledge of all Trade Finance products, UCP 600 & be familiar with Trade finance rules & regulations
• Should have minimum 2 years’ experience in Trade Finance and handling a similar role



Deadline Date: 18/01/2015

Banking Jobs in Dubai; Trade Finance Officer


Job Title: Trade Finance Officer
Job Ref: JB3143869
Job Location:Dubai, UAE
Job Division: Central Operations
Job Role: Back Office Operations
Employer: RAKBank

Job Overview:
We are looking to hire Trade Finance Officer to join our Trade Finance Team.

Job Duties:

•Check and authorise trade finance transactions, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
•Verify and authorise outward remittances and ensure all remittance requests are processed and reconciled by end of day.
•Check import and export documents under L/C, check and authorize guarantee to be issued and authorize the Trade finance swift messages through Fwift Alliance.
•Liaise with Trade Finance customers and resolve queries / problems or seek clarifications.
•Assist to identify and provide solutions on potential risks areas and implement the proposed solutions.
•Ensure no operational losses happen due to errors or lapse in laid down controls.
•Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements
•Ensure staff reporting meets service standards as per Service Level Agreements or cut-off times mentioned in operating procedures.
•Identify and initiate improvements to work, customer service, quality, work processes and organisational matters in order to contribute to business efficiency goals.
•Collate information, produce and submit reports to management to ensure the accuracy and timely delivery of information to management as required.
•Escalate promptly if any irregularities/incident that may lead to risk or financial loss.
•Be proactive in a wide range of customer enquiries and issues, resolving these or escalating as appropriate.
•Ensure that individuals under supervision have appropriate levels of competency and skills in order to effectively carry out their roles.
•Manage the appraisal, recruitment, development and training of team members to ensure their individual and collective performance meets or exceeds the required standard.
•Maintain awareness of the department's Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption

Skills

•Experience -
• Should have adequate knowledge of all Trade Finance products, UCP 600 & be familiar with Trade finance rules & regulations
• Should have minimum 4 years’ experience in Trade Finance and handling a similar role



Deadline Date: 18/01/2015

Trade Finance Manager Job Vacancy at RAKBank in Dubai


Job Title: Trade Finance Manager
Job Ref: JB3143902
Job Location:Dubai, UAE
Job Division: Central Operations
Job Role: Back Office Operations
Employer: RAKBank

Job Overview:
We are looking to hire Trade Finance Manager to join our Trade Finance Team.

Job Duties:

•Manage trade finance transactions, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
•Approve transactions & manage the various operational risks within laid down parameters
•Manage import and export documents under L/C, check and authorize guarantee to be issued and authorize the Trade finance swift messages through Fwift Alliance.
•Assist to identify and provide solutions on potential risks areas and implement the proposed solutions.
•Ensure no operational losses happen due to errors or lapse in laid down controls.
•Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements
•Ensure staff reporting meets service standards as per Service Level Agreements or cut-off times mentioned in operating procedures.
•Identify and initiate improvements to work, customer service, quality, work processes and organisational matters in order to contribute to business efficiency goals.
•Collate information, produce and submit reports to management to ensure the accuracy and timely delivery of information to management as required.
•Escalate promptly if any irregularities/incident that may lead to risk or financial loss.
•Ensure that individuals under supervision have appropriate levels of competency and skills in order to effectively carry out their roles.
•Manage the appraisal, recruitment, development and training of team members to ensure their individual and collective performance meets or exceeds the required standard.

Skills

Experience-

Should have adequate knowledge of all Trade Finance products, UCP 600 & be familiar with Trade finance rules & regulation
Ideal candidate should have minimum 7 years’ experience in Trade Finance and handling a similar role
Team Management Experience



Deadline Date: 18/01/2015

Banking Jobs in Dubai; Relationship Managers - Wealth Management


Job Title: Relationship Managers - Wealth Management
Job Ref: JB3145304
Job Location: Dubai, UAE
Job Division: Wealth Management
Job Role: Relationship Management
Employer: RAKBank

Job Overview:
We are seeking Relationship Managers to join our Wealth Management Team to acquire, grow and deepen WM relationships through effective relationship management, with special focus on the analysis and satisfaction of customers’ financial and investment needs and with an aim to meet the budgeted volumes.

Job Duties:
• Generate new business to achieve defined sales targets in all bank products.
• Build and deepen relationships with existing offshore customers to achieve increase in share of wallet and revenues.
• Handle portfolio of customers who are of a higher and more sensitive nature.
• Assess the quality, potential and profitability of new relationships as well as the existing portfolio.
• Ensure that the service standards are met and maintained and Nil undesirable business is sourced.
• Provide truly professional customer service to achieve a high level of customer satisfaction and retention

Job Requirements:

Qualifications:
Higher Diploma (UAE National)/ University Degree or Equivalent (Expat)

Experience:
• Minimum 3-4 years experience in banking, and relationship management or customer service preferably in a similar HNWI relationship management job.
• Experience in advisory level on investment product offerings.

Skills:
• Knowledge of local legal system as applicable to Banking
• Anti-Money laundering guidelines and ability to source only legitimate business
• Awareness of Central Bank guidelines & regulations
• Good leadership, communication, negotiation and interpersonal skills
• Good computer skills with the ability to generate and interpret MIS
• HNWI Relationship Management skills



Deadline Date: 22/01/2015

Jobs at RAKBank in Dubai; Administrator-Legal


Job Title: Administrator – Legal (UAE National)
Job Ref: Ref. JB3150965
Job Location: Dubai, UAE
Job Division: Internal Controls/AML Compliance/Legal
Job Role: Law/Legal
Employer: RAKBank

Job Overview:
To assist Senior Manager in managing legal requirements of the Bank in UAE while ensuring adherence to internal and external laid down guidelines.

Accountabilities:

• Carry out legal tasks for the bank as directed by the Manager, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
• Translate Court letters / Police letters / legal notices from Arabic to English.
• Prepare and type response to be sent to Police stations in dual language in consultation with the Manager.
• Seek clarification from Police stations / government / semi- government authorities with regards to any documents.
• File documents / case file papers / Central Bank circulars / legal updates received from lawyers and other administrative work related to Legal.
• Review, verify of AML reports and other administrative work related to AML
• Assist Operating Procedure team with checking and typing as and when required.
• Follow-up with lawyers on status of the court hearings and updates.
• Prepare and update legal MIS.
• Proof read documents with the lawyer’s approved documents.
• Prepare changes to the draft documents in Arabic after discussion with the Manager for External lawyer’s approval.
• Perform all administrative and other miscellaneous work as required in the Department under the instructions of the Manager.
• Follow the Legal process document for conducting the legal activities.

Skills

Qualification :

Higher Diploma / Law degree preferred

Experience :

Minimum 2 years’ experience in Banking and knowledge of UAE laws and regulations.
Paralegal experience preferred

Deadline Date: 30/01/2015

RakBank Job Vacancies; Phone Banking Representative


Job Title: Phone Banking Representative (UAE National)
Job Location: Ras Al Khaimah, UAE
Job Division: Contact Centre
Job Role: Customer Service
Employer: RAKBank

We have Part-time positions for UAE National candidates in our Phone Banking Department in Ras Al Khaimah.

The candidates will be required to:
• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer services to achieve customer loyalty.
• Resolve problems over the telephone.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone

Skills

Candidates should have minimum High School qualifications with good English communication skills and flexibility to work part time day shifts (for part-time candidates).

Deadline Date: 27/12/2014
Apply Now