Friday, 27 June 2014

Nail Spa Supervisor Urgently Needed at Etihad Airways in Abu Dhabi, UAE

Job Title: Nail Spa Supervisor
Job Location: Abu Dhabi, UAE
Department: Guest Services
Employer: Etihad Airways

About Us
Etihad Airways, the national airline of the United Arab Emirates, was set up by Royal (Amiri) Decree in July 2003. Etihad Airways commenced operations in November 2003, and in 10 years has become one of the fastest growing airlines in the history of commercial aviation.

The airline has received a range of awards that reflect its position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years in 2009, 2010, 2011, 2012 and 2013.

Abu Dhabi, the capital of the United Arab Emirates, is the airline’s hub. Etihad’s fleet of 88 aircraft operates more than 1400 flights per week, serving an international network of 84 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Etihad Airways also owns nearly 30 percent of airberlin, Europe’s sixth largest carrier and 40 percent of Air Seychelles.

Job Overview:
As a Nail Spa Supervisor you will deliver exceptionally high standards of guest service, constantly enhancing guest satisfaction levels in the Etihad Premium Lounges in line with Etihad brand values and guest promise.

Services will be provided as outlined in the saloon menu in accordance with the procedures, customizing the experience of each guest while being an ambassador for Etihad Airways and the United Arab Emirates

Job Duties:
You will oversee daily operations of the Nail Beauty Salon and Spa in order to deliver exceptionally high standards of guest services and constantly enhance guest satisfaction while following Etihad policies and procedures.

Cover all areas of the operation as and when required, whilst being an ambassador for the company.

Job Requirements:

  • Fully qualified manicurist - must provide qualification/accreditation certificate copy
  • Minimum 1-3 years experience in junior management in international spa and/or hospitality experience
  • Minimum 1-3 years experience as a manicurist in a 4/5* hotel or beauty saloon
  • Fluent in English, verbal, written and comprehension
  • The ability to communicate in Arabic would be an advantage.
  • Able to work flexible hours including shift patterns.


Deadline Date: 27/06/2014

Apply Now

Hub Performance Controller Job Vacancy at Etihad Airways i Abu Dhabi, UAE

Job Title: Hub Performance Controller
Job Location: Abu Dhabi, UAE
Department: Cargo Handling
Employer: Etihad Airways

About Us
Etihad Airways, the national airline of the United Arab Emirates, was set up by Royal (Amiri) Decree in July 2003. Etihad Airways commenced operations in November 2003, and in 10 years has become one of the fastest growing airlines in the history of commercial aviation.

The airline has received a range of awards that reflect its position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years in 2009, 2010, 2011, 2012 and 2013.

Abu Dhabi, the capital of the United Arab Emirates, is the airline’s hub. Etihad’s fleet of 88 aircraft operates more than 1400 flights per week, serving an international network of 84 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Etihad Airways also owns nearly 30 percent of airberlin, Europe’s sixth largest carrier and 40 percent of Air Seychelles.

Job Overview:
To support and secure cargo revenue by supplying all materials associated with the safe and consistent transportation of cargo across the network, hub and ad-hoc charter operations.

Job Duties:

  • Budget and Cost Controls
  • Control Hub material stock levels, manage inventories and track related hub use, reuse and recycling performance
  • Maintain an overview of network stock levels, distribute materials and assets to the network and manage the recall of assets from the network
  • Support and protect revenues in relation to ongoing operations and Ad-hoc Charter operations
  • Support the consistent delivery of service and cargo product by ensuring materials and assets are distributed and controlled
  • Manage and protect EY Cargo materials and operational assets ensuring availability, preventing loss and delivering operational stability
  • Deputizing for and supporting the ULD function outside of normal office hours


Job Requirements:
Qualification & Education:

  • Completed High School, English and Mathematics
  • Higher level education desirable – but not essential
  • Recognized aviation certificates such as IATA or carriers in-house training an advantage


Experience:

  • 3-5 years working experience in a Airline with GHA/Operations/Ramp or Cargo Handling environment.
  • Direct experience of both office and physical handling experience
  • Experience of coordinating operational messages or inventory management an advantage
  • A proven track of success in business development, influencing business area


Training & Knowledge:

  • Some experience of preparing and presenting Business Cases
  • A proven ability to manage complex change programmes with a high degree of human interaction
  • Good negotiating and influencing skills,
  • Strong ability to motivate and develop both internal and external parties
  • Excellent leading numeracy skills, including budgeting & financial models
  • Excellent written and verbal communication skills
  • Excellent communication skills
  • Must be computer literate in Word, Excel, Power Point, etc./ Knowledge of MS Office applications as well as Oracle
  • Good Knowledge in air cargo and industry business drivers
  • Good knowledge of air cargo operations procedures and processes


Deadline Date: 07/07/2014

Click to Apply

Project Officer Career Opportunity in Abu Dhabi, UAE

Job Title: Project Officer
Job Location: Abu Dhabi, UAE
Department: Information Technology
Employer: Etihad Airways

About Us
Etihad Airways, the national airline of the United Arab Emirates, was set up by Royal (Amiri) Decree in July 2003. Etihad Airways commenced operations in November 2003, and in 10 years has become one of the fastest growing airlines in the history of commercial aviation.

The airline has received a range of awards that reflect its position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years in 2009, 2010, 2011, 2012 and 2013.

Abu Dhabi, the capital of the United Arab Emirates, is the airline’s hub. Etihad’s fleet of 88 aircraft operates more than 1400 flights per week, serving an international network of 84 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Etihad Airways also owns nearly 30 percent of airberlin, Europe’s sixth largest carrier and 40 percent of Air Seychelles.

Job Overview:
The PSO Project Officer will provide support to the Programme Services Office by assisting the PMO Manager with day to day tracking of programme deliverables, milestones and actions. The PSO Project Officer will be responsible for coordinating the on boarding of new joiners to the programme to ensure passes, laptops and telephones are provided. The PSO Project Officer will liaise with members of the facilities management team to ensure issues are resolved and requirements for space and logistics are met. The PSO Project Officer will arrange critical internal and external events such as meetings and workshops and ensuring attendees are tracked and logistics planned. In addition, the PSO Project Officer will be responsible for coordinating the purchasing of any programme equipment and tracking the requisition from order to delivery.

Job Duties:

  • Responsible for tracking the completion of deliverables and milestones in the master list to ensure it is up to date at all times for reporting purposes
  • Responsible for tracking the delivery and submission of key programme documentation such as reports and presentations and assisting the PMO Manager in drafting such documentation when required
  • Responsible for the tracking the progress of programme change requests by logging them in the Change Log and maintaining this log to ensure it is up to date at all times
  • Responsible for the coordination and approval of travel and hotel requirements for members of the programme from request through to ticket issuance
  • Responsible for the PSO document management process (hard and soft copies) and ensuring that all PSO documentation is up to date on SharePoint in line with programme governance
  • Responsible for taking minutes in meetings and workshops as requested by the PMO Manager
  • Responsible for tracking the programme actions list and ensuring that appropriate follow ups are sent and actions are closed within the agreed timelines as well as escalating to the PMO Manager as and when required
  • Provide general administrative support to the PSO and perform ad-hoc tasks assigned by PMO Manager where required
  • Responsible for coordinating the purchase of any equipment required by the programme and tracking progress from requisition to delivery and payment
  • Responsible for the on boarding of new joiners by ensuring laptops and passes are provided and that they receive the Induction Pack when they arrive


Job Requirements:
Qualification & Education:

  • Optionally a University degree or equivalent qualification.


Experience

  • 3-5 years work experience, with at least 2 of which in office administration management roles.


Training & Knowledge:

  • Project administration / management experience or qualification
  • Office management experience or qualification


Deadline Date: 07/07/2014

Apply Now

Supervisory Job Duties at EtihadAirways; Lounge Supervisor

Job Title: Lounge Supervisor
Job Location: Abu Dhabi, UAE
Department: Airport Operations
Employer: Etihad Airways

About Us
Etihad Airways, the national airline of the United Arab Emirates, was set up by Royal (Amiri) Decree in July 2003. Etihad Airways commenced operations in November 2003, and in 10 years has become one of the fastest growing airlines in the history of commercial aviation.

The airline has received a range of awards that reflect its position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years in 2009, 2010, 2011, 2012 and 2013.

Abu Dhabi, the capital of the United Arab Emirates, is the airline’s hub. Etihad’s fleet of 88 aircraft operates more than 1400 flights per week, serving an international network of 84 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Etihad Airways also owns nearly 30 percent of airberlin, Europe’s sixth largest carrier and 40 percent of Air Seychelles.

Job Overview:
The Lounge Supervisor manages the day to day operation on shifts in the Premium Lounge. As a Lounge Supervisor you will lead and motivate your team to ensure that they exceed our guests’ expectations whilst they are in your care in the lounge.

Job Duties:

  • As the Lounge Supervisor, you will lead your team and support new product and service innovations and ensure consistency in service delivery whilst working with the service partners at the airport. 
  • You will ensure that the lounge is well maintained and stocked with all the required amenity, food and beverage items and operates within the defined budget. 
  • You will oversee daily operations of the EY airport lounges in order to deliver exceptionally high standards of guest services and constantly enhance guest satisfaction, meeting and exceeding their expectations, whilst displaying a high degree of motivation, enthusiasm and commitment in everything you do. 
  • Most importantly, you will be an ambassador for Etihad Airways and the United Arab Emirates.


Job Requirements:
·         An experienced leader in a guest facing role in a 5 star hotel, hospitality or fine dining establishment.
·         Fluent in English; verbal, written and comprehension. Fluency in Arabic is an advantage.
·         No tattoos that would be visible whilst wearing the Etihad uniform (bandages and cosmetic coverings are not permitted).
·         Excellent personal presentation, style and image.
·         Strong interpersonal and communication skills.

Deadline Date: 09/07/2014

Apply Now

Aviation Jobs in Abu Dhabi; Mail Agent Airport Operations

Job Title: Mail Agent Airport Operations (UAE Nationals)
Job Location: Abu Dhabi
Department: Airport Operations
Employer: Etihad Airways

About Us
Etihad Airways, the national airline of the United Arab Emirates, was set up by Royal (Amiri) Decree in July 2003. Etihad Airways commenced operations in November 2003, and in 10 years has become one of the fastest growing airlines in the history of commercial aviation.

The airline has received a range of awards that reflect its position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years in 2009, 2010, 2011, 2012 and 2013.

Abu Dhabi, the capital of the United Arab Emirates, is the airline’s hub. Etihad’s fleet of 88 aircraft operates more than 1400 flights per week, serving an international network of 84 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Etihad Airways also owns nearly 30 percent of airberlin, Europe’s sixth largest carrier and 40 percent of Air Seychelles.

Job Overview:
To handle all the incoming and outgoing mail of all EY outstations with the knowledge of Restricted /prohibited items according to the regulations of the customs of the outstations.

Job Duties:

  • Receive and sort mails which is arriving from various outstations in the respective mail bags and get it cleared from the Abu Dhabi customs
  • Prepare a delivery sheet of all incoming documents prior of handing over the documents to the messengers and filing the record of all delivery sheets
  • Segregating all flight flown documents separately from all outstations and handing over to Revenue dept before 09:30 am so that revenue department can update the revenue figures to the higher management.  
  • Collecting and segregating Flight coupons of AUH flown flights and handing over to revenue.
  • Collecting and segregating Flight coupons of Air Berlin flown flights
  • Collecting mail bags of Air Seychelles, Virgin Australia, Air Berlin and arranging for deliveries and accordingly.
  • Collecting all Lost and found property of guest which is found in the aircraft and forwarded by the outstations and delivering to the EY Baggage Services Abu Dhabi. 
  • Collecting and delivering all landing cards which is received in incoming COMS and COMATS to the subcontractors who will load it on the flights so that guest can fill up the forms prior to arrival of flight to the destination.
  • Sending acknowledgements to all outstations upon the pre alerts of mail send from outstations. 
  • Following up all the missing incoming COM, COMATS by checking the LDM, CPM in order to ensure that it was loaded from the origin
  • Cross checking physically all the ramp areas T1 , T3, Arrival halls of T1 and T3 if any bags were left out
  • Receiving and segregating of all documents received from various departments via EY HQ mail room and sorting in the respective pigeon holes of outstations.
  • Upon receiving and before sorting all documents are stamped and scanned to keep a exact record of receive time and date.  
  • Despatching all documents according to the availability of flights as per night shift MCS and morning shift MCS.
  • Sending pre alerts to Load control team, Hub team, respective outstations about the details of the company mail whether as COMAIL and COMAT as per the regulations of customs of the respective outstations.
  • Sending Pre alerts to the security team if any co mail to the High risk stations.
  • Despatching COMATS and COM on the partner airline flights Virgin Australia, Air Seychelles, Virgin Australia according to the requirements.
  • Direct items according to established routing schemes, in line with the requisitions / inquiries from the end user departments, using computer based systems.
  • Action request which is received via emails. Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.


Job Requirements:
Qualification & Education:

  • High school or secondary education is required


Experience:

  • Post holder must have at least 2 years work experience in an office support role


Training & Knowledge:

  • Computer literate
  • Knowledge of mailing and postal service
  • Ms Office ,Ms Excel, Ms Word
  • Knowledge of reading LDM and CPM of flights
  • Knowledge of EY Stationeries which is required for Ground services operations.
  • Knowledge of EY outstations and station codes and flight numbers flight schedule
  • Knowledge of Restricted /Prohibited items to all Outstations



Deadline Date: 09/07/2014

Apply Now

Senior Manager Contact Center Domain Job Vacancy at du in Dubai, UAE

Job Title: Senior Manager Contact Center Domain
Job Ref: 1183
Grade: 16a
Division: Operations
Contract Type: Permanent
Job Location: Dubai, Al Salam Tower - Head Office
Employer: du

About du
du is a family of almost 2,000 people representing over 60 communities.  This diversity allows us to communicate effectively with our customers and add life to life wherever possible. By offering fixed and mobile telephone services, broadband connectivity and IPTV services to millions of homes and businesses, we are well placed for a successful future.  We reward our staff in a variety of ways, including performance bonuses, in-house training programmes, spot awards, brand value nominations, talent pool initiatives, personal development plans and more. We offer competitive salaries and attractive benefits that include flexible working hours, annual leave tickets, discounted mobile rate plans,, education allowance for an unlimited number of children, job-based allowances such as travel and commission, and health insurance. And because we genuinely care about your welfare, our in-house clinic, library and subsidised restaurant are available to all du employees. The onsite gym, personal trainers, and swimming pool are free to utilise too.

Job Overview:
The purpose of this position is to manage overall Contact Centre applications/systems delivery and overall Contact Centre applications/systems Roadmap end to end assuring support of key business initiatives e.g. Customer Excellence, IVR revamp, service activation, number portability in order to effectively fulfill business needs. To have full ownership and accountability to approve and manage vendor for delivery of CRs and supports to testing and operations team and deliveries across multiple strategic programs within the complete Contact Centre applications/systems stack, whether by initiating projects from original concept through final implementation or managing the evolutions of existing solutions, and to be responsible of the successful Contact Centre applications/systems deliverables and smooth operation of various systems that contribute to du contact center services and SME customers.

Job Requirements:
Minimum experience:
• Minimum 8 years of experience with at least 2-3 years of experience in a similar role preferably in telecom industry
• Experience in Contact Centre applications (IVR, ACD, CTI, WFm, Reproting, QM, recording, etc)

Minimum education:
• Minimum Bachelor Degree in Information Technology, Computer Science or Engineering

Knowledge and skills:
• Familiar with development processes and methodologies
• Previous experience with telephony network technologies, tools, solutions is essential
• Mature ability to work collaboratively with management teams throughout the organization and to be seen as a valuable expert resource to be sought out
• Ability to work and make coherent decisions within a highly dynamic and fluid environment
• Articulates clearly to a technical and non-technical audience.
• Strong leadership and interpersonal skills, including ability to foster a cooperative work environment and the ability to work effectively with a wide range of cultures in a diverse community.
• Supports team building and establishes and maintains interpersonal relationships.
• Demonstrates high ethics and values
• Good technical skills in the areas related to: Telecom products, Telecom Voice-Data networks, and Telecom value added services

Deadline Date: 30/06/2014

Apply Now