Monday, 19 May 2014

Assistant Professor Job Vacancy at The United Arab Emirates University

Job Title     Assistant Professor
Position Number     311630
Posting Number     739
Division     College of Humanities &S. Sc.(CHSS)
Department     Social Work - (CHSS)
Job Location:     Al-Ain, UAE
Job Category     Faculty
Job Type     Permanent
Employer:    United Arab Emirates University


About UAEU
Welcome to the United Arab Emirates University (UAEU) - the first and foremost comprehensive national university in the United Arab Emirates. Founded in 1976 by the late Sheikh Zayed Bin Sultan Al Nahyan, UAEU is a comprehensive, research-intensive university enrolling approximately 14,000 Emirati and international students.  As the UAE’s flagship university, UAEU offers a full range of accredited, high-quality graduate and undergraduate programs through nine Colleges: Business and Economics; Education; Engineering; Food and Agriculture; Humanities and Social Sciences; IT; Law; Medicine and Health Sciences; and Science.  With a distinguished international faculty, state-of-the art new campus, and full range of student support services, UAEU offers a living-learning environment that is unmatched in the UAE.

Job Description    
The United Arab Emirates University is seeking full-time faculty at open rank in the department of social work for the 2014-2015 academic year. Language of instruction at UAEU is English and Bilingual English/Arabic within the social work program. The faculty member will teach in the BSW and MSW levels. Candidates should have direct social work practice experience with diverse ethnic populations and be dedicated to excellence in teaching and field education, with a strong commitment to high professional standards. Faculty with Arabic language proficiency are strongly encouraged to apply. Faculty members will also conduct appropriate scholarship and research that leads to full participation in the academic life of the University and the scholarly community at large. The faculty member, as a part of a cooperative and collegial campus community, will advise students, perform college service and pursue an applied and/or practice research agenda. Screening of applications will continue until the position is fille.

Minimum Qualification    
  • Required qualifications include a PhD degree in social work or earned doctorate in related field; 
  • Master of Social Work degree and post-MSW practice experience. 

Preferred qualifications include: 
Arabic language proficiency, previous university/college teaching experience at both the BSW and MSW level; teaching/practice experience in Practice, Research, Policy, Forensic Social Work, mental health. Candidates who enjoy serving as role models and mentors for a diverse student body are preferred. The salary is competitive, and commensurate with education and experience.
A detailed CV along with teaching philosophy and research interest statement is required.
Documented evidence of research, publications, teaching (BSW& MSW students) and practice experience with minority populations is expected.

Deadline Date: Open until fills

Apply Now

United Arab Emirates University Jobs; Research Assistant (Wave Energy Converter)

Job Title     Research Assistant (Wave Energy Converter)
Grade Number     19
Job Ref:     600269
Posting Number     732
Division     College of Engineering - (COE)
Department     Research Affairs - COE
Job Location:    Al-Ain, UAE    
Job Category     Staff
Job Type     Permanent
Employer:    United Arab Emirates University (UAEU)


About UAEU
Welcome to the United Arab Emirates University (UAEU) - the first and foremost comprehensive national university in the United Arab Emirates. Founded in 1976 by the late Sheikh Zayed Bin Sultan Al Nahyan, UAEU is a comprehensive, research-intensive university enrolling approximately 14,000 Emirati and international students.  As the UAE’s flagship university, UAEU offers a full range of accredited, high-quality graduate and undergraduate programs through nine Colleges: Business and Economics; Education; Engineering; Food and Agriculture; Humanities and Social Sciences; IT; Law; Medicine and Health Sciences; and Science.  With a distinguished international faculty, state-of-the art new campus, and full range of student support services, UAEU offers a living-learning environment that is unmatched in the UAE.

Job Description    
Research Assistant position in “Wave Energy Converter (WEC)”. The candidate will have to work on the design and the construction of a WEC composed of a linear generator, a drive responsible of the actuation of the linear generator, and the associated power electronics devices.
The candidate should be able to implement control techniques in real-time using data acquisition and Matlab. This position is available for one year (renewable)

Minimum Qualification:
   
Applicant must have an earned a BSc, MSc or PhD in Electrical engineering.

Preferred Qualifications:   
The applicant should have a strong background in Control and/or Power Electronics.

Deadline Date: open until filled

Apply Now

Events Management Coordinator Job Vacancy at United Arab Emirates University

Job Title     Events Management Coordinator
Grade Number     6
Job Ref:    326620
Posting Number     736

Job Location: Al-Ain, United Arab Emirates
Employer:    United Arab Emirates University
Division     Information Technology Sector - CIO
Department     IT Support Service Department
Job Category     Staff
Job Type     Permanent
Salary:        AED 7000 to 18000


About Us
Welcome to the United Arab Emirates University (UAEU) - the first and foremost comprehensive national university in the United Arab Emirates. Founded in 1976 by the late Sheikh Zayed Bin Sultan Al Nahyan, UAEU is a comprehensive, research-intensive university enrolling approximately 14,000 Emirati and international students.  As the UAE’s flagship university, UAEU offers a full range of accredited, high-quality graduate and undergraduate programs through nine Colleges: Business and Economics; Education; Engineering; Food and Agriculture; Humanities and Social Sciences; IT; Law; Medicine and Health Sciences; and Science.  With a distinguished international faculty, state-of-the art new campus, and full range of student support services, UAEU offers a living-learning environment that is unmatched in the UAE.

Job Description    
Manages and supervise all University events in terms of technical AV / IT arrangements, relevant personal, technical support required as well as consistency and efficiency of IT / AV services during the events. Responsible of gathering client’s requirements, communication with external parties, organizers, external technology and event management partners.

Tasks and duties:
• Manages and supervise on-site events in and outside the UAEU
• Maintains weekly and monthly events calendar; updates calendar as required.
• Management and upkeep of all audio visual equipment in events.
• Maintains inventory of facility/department equipment
• Manage holistic events experience: set up equipment, and all other necessary tasks.
• Liaising with clients to ascertain their precise event requirements and production of detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets.
• Securing and booking a suitable venue or location if required.
• Assist with preparing budgets and provide periodic progress reports to staff directors for each event project.
• Keep track of event finances including check requests, invoicing, and reporting.
• Attends events to facilitate operations and responds to emergencies, problems, etc.,
• Ensures all aspects of events are implemented and controlled according to plans.
• Maintains direct contact with personnel from the various outside organizations and university departments associated with scheduled events.
• In charge of all AV equipment and related issues in UAEU
• Other duties as assigned by management

Minimum Qualification    
• A Bachelor’s degree or higher diploma in Computer Science, Communications, Management or any equivalent education.
• A minimum of 3 to 5 years of experience in managing & organizing events and in providing customer services.

Preferred Qualification    
Expected Skills/Rank/Experience  
  
• Excellent communication skills.
• Ability to manage multiple projects and work assignments
• Ability to accomplish projects with little supervision.
• Fantastic customer service ethic and high expectations for quality.
• Ability to troubleshoot technical issues and an ability to come up with creative solutions.
• An inquisitive mind and creative thinking skills are a must.
Excellent communication, people, and English skills required to deal with an international academic clientele. Arabic fluency also desired.
• Knowledge with major multimedia equipment such as: Polycom, Legacy Tandberg, Cisco, MCU and control systems from Polycom, Legacy Tandberg, Cisco, etc.
• Knowledge in Audio Visual Solutions including Videoconferencing, Multimedia, Distance Learning, Facility coordination or Networking systems preferred.
• Ability to thrive in a fast-paced high-end customer focused corporate environment.
• Experience providing meeting operations and presentation technology support.
• Good understanding of the network protocols and video communication standards
• Good organizational skills with the ability to prioritize and multi-task.
• Work effectively both independently and within a team.
• Demonstrate flexibility (off-hour setup requests, etc.)

Deadline Date: open until filled

Apply Now

Admin Jobs at New York University Abu Dhabi; Student Life Coordinator

Job Title:    Student Life Coordinator (2 of 2)
Job Number:    AD0000100235
Location:    Abu Dhabi, UAE
Employer:    New York University Abu Dhabi (NYUAD)


About NYUAD
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU’s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.

Job Overview:
New York University Abu Dhabi (NYUAD) seeks to appoint a Student Life Coordinator, this position will work closely with the Assistant Director of Community Outreach and the Assistant Dean for Campus Life, and assist in the development of Student Life initiatives for NYUAD students.

The Student Life Coordinator will be a self-starter who will be expected to work collaboratively in a team in an evolving environment; s/he will provide support in the areas of community outreach and volunteer opportunities, student funding, Student Interest Groups, and overall Campus Life support. This position will provide logistical support and coverage for programming and initiatives, manage the Advancement Opportunity application process and funding, look after social media and website management, and work on special Student Life projects and initiatives.

Job Duties:
  • Provide administrative support and oversight for all event and programmatic activities of Community Outreach, including booking space, catering orders, event promotion, managing volunteer rosters and scheduling
  • Provide administrative support to the Advancement Opportunities program
  • Attend Community Outreach and other Student Life events and initiatives, this includes visits to organizations hosting NYUAD volunteers to assess progress of the program and areas needing additional support
  • Prepare reports detailing projects, initiatives, administrative and operational matters
  • Perform special assignments and projects assigned by the Assistant Dean of Campus Life and his/her designated team members
  • Deliver presentations, orientations and trainings for outreach programs
  • Update department communication tools, utilize various publishing softwares to design and produce materials for the department

Education Requirements
Essential

  • Bachelor’s Degree or equivalent in Higher Education or a relevant discipline
Experience Requirements
Essential

  • Minimum two years of experience working within higher education and student affairs
  • Experience and proficiency in the planning, coordination and implementation of projects and programs
  • Experience with student development and/or student programming at the university level
  • Proficiency in advising students and student groups
  • Ability and willingness to work evening/weekend hours.
  • Excellent presentation, written and oral communication skills in English
  • Strong technology skills, especially spreadsheets and databases
  • Experience with social media and design programs (i.e. Photoshop, InDesign etc.)

Deadline Date: 31/05/2014

Apply Now

Techno-Functional ERP Lead - Information Technology Job Vacancy at NYUAD

Job Title:    Techno-Functional ERP Lead - Information Technology (Fixed Term for 2 Years)
Job Number:    AD0000100099
Location:    Abu Dhabi, UAE
Employer:    New York University Abu Dhabi (NYUAD)


About NYUAD
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU’s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.

Job Overview:
New York University Abu Dhabi (NYUAD) seeks to appoint a Techno-Functional ERP Lead. This role will report to the Manager of Administrative Applications within the NYUAD Technology group, as well as the Director of the Program Services Office, with primary responsibility for providing guidance and support of NYUAD’s business processes and underlying ERP technology.

As the techno-functional lead, the individual will be responsible for technical analysis, design, development, testing, debugging, implementation and post implementation support of ERP Administrative Applications. They will work closely with Business Analysts to develop or maintain systems as designed, consult with users to identify current operating procedures and to clarify program objectives. They will also be responsible for writing documentation to describe the custom configuration of software application/s and operating procedures to liaison with third party application development consultants.

The areas under the responsibility of the Techno-Functional ERP Lead include, but are not limited to, the following: Ensuring high levels of client satisfaction, provide guidance and assistance to other team members to perform tasks related to the implementation, maintenance and enhancement of the University's Administrative systems. In addition, acceptance of new Administrative Applications rolled out into NYUAD by the GNU and other parties,  and other services and projects as assigned by the Manager of Administrative Applications and Director of the Program Services Office.

Job Duties:
  • Ensuring high levels of client satisfaction, provide guidance and assistance to other team members to perform tasks related to the implementation, maintenance and enhancement of the University's Administrative systems, acceptance of new Administrative Applications rolled out into NYUAD by the GNU and other parties; and other services and projects as assigned by the Director for IT Operations and Director of the Program Services Office
  • The individual will interact with all levels within NYUAD up to director level and be expected to make decisions with confidence.  
  • The role will be the escalation point for end-users complaints which need to be treated swiftly and fairly. It will be expected that this role builds and maintains relationships in New York. 
  • The individual will research and provide solutions to existing and new applications, ensure the smooth running of all administrative applications, and provide users with appropriate support and advice mentoring and train new support staff
  • The core challenge will be balancing local needs and new technology to New York legacy standards, this will require patience and excellent communication skill that will build and expand computer management within the GNU

Education Requirements
Essential

  • Bachelor's degree in Computer Science/Engineering or equivalent experience

Experience Requirements
Essential

  • Minimum of 10 years' experience within  ERP implementation and support
  • Specific knowledge of P2P ERP modules/functionality including but not limited to General Ledger, Accounts Payable, Purchasing, Project Costing, eProcurement, Asset Management and Budget Control
  • Experience troubleshooting technical/functional issues
  • Operations Managements (Aligned to ITIL V3) - preferred
  • Demonstrated project management, leadership, and decision making skills
  • Deep understanding of relevant application set-ups and organization structure
  • Management and leadership
  • Good understanding of financial management and accounting principles
  • Excellent communication, interpersonal and analytical skills are essential
  • Persuasive and assertive with the ability to change behavior to ensure the optimum utilization of available resources
  • Good organizational, presentation and report writing skills
  • Ability to work on own initiative and as part of a team
  • Ability to keep up to date with technological advances
  • Previous experience of developing policies and procedures preferably within IT
  • Must be able to manage conflicting priorities in an effective and professional manner
  • Strong client facing skills and ability to interact at a high level with client leadership


Deadline Date: 31/05/2014

Apply Now

Research Jobs in Abu Dhabi; Research Applications Specialist - Information Technology

Job Title:    Research Applications Specialist - Information Technology
Job Number:    AD0000100091
Location:    Abu Dhabi, UAE
Employer:    New York University Abu Dhabi (NYUAD)


About NYUAD
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU’s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.

Job Overview:
New York University Abu Dhabi (NYUAD) is seeking to appoint an accomplished Research Applications Specialist to provide research application and professional services. This position will work as part of a team to provide researchers and faculty with technical support, user support, training, day-to-day assistance for their use of research applications.

Job Duties:
  • Understanding researcher requirements and translating those requirements into functional and dependable solutions, working with scientific programming languages like MATLAB, STATA or R and troubleshooting skills
  • Installing, tuning, supporting and improving research applications from a wide variety of disciplines
  • Working with researchers and application developers to isolate problems, extend functionality, and enhance performance of computational science and engineering programs through algorithmic improvements, code parallelization, performance analysis and system modification
  • Develop applications targeting multiple client platforms
  • Installing, maintaining and upgrading open source software products

Education Requirements
Essential

  •     Bachelor’s degree  with 5 years' experience or Master's degree with 3 years' experience (or educational equivalent) in computer science, engineering, science, physics, mathematics, or the equivalent combination of education, training and experience from which comparable skills can be acquired
  •     Minimum 5 years' experience in algorithm development, parallelization, optimization, re-architecting, tuning, and porting on high performance computing systems (may include post-doctoral and graduate research positions)
  •     ITIL v3/2011 Foundation certificate
  •     System Administrator certification e.g. Red Hat Certified Technician (RHCT) or equivalent

Experience Requirements
Essential

  •     Strong programming skills in the following languages C, C++, FORTRAN
  •     Programming skills using scripting languages like Unix shell, Python, php or Perl, is also required
  •     Demonstrate an appreciation for a wide range of compute and data intensive research and be experienced in at least one research area such as life science, computational science, physical science or social science
  •     Database programming knowledge using ODBC, DBI, MySQL, Microsoft SQL or PostgreSQL
  •     Experience with one or more software source code control systems, standard scientific and statistical packages such as MATLAB, STATA etc
  •     Knowledge of Linux and Windows system administration
  •     Persuasive and assertive with the ability to change behavior to ensure the optimum utilization of computer resources
  •     Ability to clearly communicate technical concepts to non-technical audience, keep up to date with technological advances, work in a team-based environment and contribute positively to it
  •     Aptitude to work on own initiative and as part of a team, and  to work with individuals at all levels and diplomatically manages their expectations
  •     Creative problem solving abilities and initiatives
  •     Strong organizational, presentation and report writing skills
  •     Excellent communication, interpersonal and analytical skills
  •     Must be able to manage conflicting priorities in an effective and professional manner

Desirable
  •     Experience in a higher education institution, especially developing and/or supporting research, and in installing, managing applications and tools in HPC environments
  •     Database Administration (DBA)
  •     Knowledge of scientific analysis, statistical methods and computer related research design and statistical analysis.
  •     Management of large data sets

Deadline Date: 31/05/2014

Apply Now

New York University Abu Dhabi Jobs; Learning and Development Specialist - Human Resources

Job Title:    Learning and Development Specialist - Human Resources
Job Ref:    AD0000100069
AD0000100069
AD0000100069
Job Number:    AD0000100069
Location:    Abu Dhabi, UAE
Employer:    New York University Abu Dhabi (NYUAD)


About NYUAD
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU’s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.

Job Overview:
New York University Abu Dhabi (NYUAD) seeks to appoint an accomplished Learning and Development Specialist who will report to the Assistant Director, Learning & Organizational Development.  They will be responsible for the design, coordination and delivery of learning programs in support of University strategies and individual Professional Development, through a variety of delivery methods including eLearning.

The Learning and Development Specialist will be required to contribute to the design, development and implementation of frameworks for Talent Management, Career Development, Performance Management, Learning and Organizational Development.  They will also be required to oversee the work of internal SMEs and external vendors, including the management of relationships, along with evaluating and assuring the quality.  It will also be critical that the Specialist assists in the encouragement of participation and measure the impact of learning opportunities across the NYUAD professional community.

Additionally they will be required to contribute to management and administration of all Learning and Organizational Development activities.

Job Duties:
  •     Coordinate, facilitate and deliver training programs and group discussions on various topics such as frontline leadership, leadership development, change management, and performance management
  •     Design, deliver and evaluate instructor led training and development solutions to enhance leadership, managerial and professional staff effectiveness in compliance with university policies and guidelines
  •     Prepare communications and announcements for learning programs
  •     Manage annual performance review program, train and support managers to conduct performance evaluations and determine competences
  •     Provide guidance for employees regarding long-term role and career development to ensure they have tools, resources, support, and training required to enhance their job performance and advance their careers
  •     Ensure individual development plans are followed-up and appropriate individual performance assessment is created
  •     Create and deliver talent development and employee engagement programs, while undertaking OD interventions and recommending solutions to address any gaps
  •     Support talent development programs for Emirati nationals, as well as ensuring Emirati retention by providing programs that support their engagement
  •     Partner with Recruitment Team on Emirati recruitment and manage Career Development Planning process
  •     Communicate with and manage vendor relationships for external providers

Education Requirements
Essential:

  •     Master’s degree in Organizational Development, Organizational Psychology or related field

Experience Requirements
Essential

  •     Minimum 5 years' of professional level experience, in a learning and development role educating adult learners
  •     In-depth expertise and demonstrated ongoing interest in adult learning and measurable performance improvemen
  •     Consulting and listening skills
  •     Advanced facilitation skills
  •     Ability to think critically and creatively
  •     Ability to see areas for continuous improvement and organizational development solutions
  •     Track record in delivering behavior change strategies with measurable results
  •     Organized, efficient, and able to collaboratively communicate and function in an academic environment across functions and all levels
  •     Excellent English writing, editing, and interpersonal skills
  •     Experience with LMS or other data management systems and eLearning stystems

Desirable:
  •     Knowledge of higher education programs and processes
  •     Ability to plan and develop scripts for training, and create eLearning courses

Deadline Date: 31/05/2014

Apply Now

Accountant Job Vacancy at School Transport Services LLC

Job Title:    Accountant
Lob Location:    Dubai, UAE
Employer:    School Transport Services LLC
Job Status:    Full Time


About Us
School Transport Services LLC (STS) is established by seasoned transportation professionals to provide strategic solutions to student transportation issues. We at STS respond to all critical needs by creating smart solutions to unique situations involved in school bus operations.

Job Details
School Transport Services LLC (STS) is an ISO 9001 and 18001 certified company that provides transportation service to more than 65,000 students of reputed schools, hospitality and tourism sectors in the UAE. STS is the winner of the Dubai Quality Appreciation Programme (DQAP) 2011 and Dubai Award for Sustainable Transport (DAST) 2010 & 2012. STS is expanding operations to other regions and require candidates for the following job position:- ACCOUNTANT (UAE). Applications are invited from all nationalities. Candidates willing to join immediately will be preferred. Good communication skills, pleasing personality and good conductor are mandatory requirements. Attractive compensation package offered.

Deadline Date: 02/06/2014

How to Apply:
You are requested to send your CV with a passport-size photograph attached and mentioning the job position in the subject line to:
Email: hr@stss.ae

For more details about the job position, please log on to our career page of the STS website www.stss.ae

Banking Jobs in the United Arab Emirates; Service Ambassadors

Job Title:    Service Ambassador (UAE National)
Jo Ref:        JB2989052
Job Location:    Abu Dhabi, Dubai, Sharjah, Ajman, Ras-Al Khaimah
Job Role:     Sales & Service
Contract Type:     Full-time employee
Employer:    RAKBank


About RAKBANK:
RAKBANK, also known as the National Bank of Ras Al-Khaimah, is one of the fastest growing and most dynamic banks in the UAE. Founded in 1976, the Bank underwent a major transformation in 2001, with a shift in focus from corporate banking to retail and small businesses.

Today, the Bank offers a wide range of personal and business banking services throughout its 34 branches and its portfolio of electronic banking solutions, which include Telephone, Online, and Mobile Banking. It also offers Sharia-compliant personal and business banking services via its Islamic Banking unit, RAKBANK AMAL.

RAKBANK is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. Its Head Office is situated in the RAKBANK Building on Emirates Road in Ras Al-Khaimah. The Bank is 52.75% owned by the Government of Ras Al-Khaimah and its shares are publicly traded on ADX. The Board of Directors consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait.

Job Overview:
To provide quality service to customers, manage the branch lobby and maintain customer’s documentation, while ensuring adherence to Banks policies, ethics and code of conduct.

Job Requirements:
Qualification :

• Minimum High school (preferably higher diploma)

Experience :
•Minimum 1 year experience in customer interface preferably in a service industry.

Job Duties:
• Carry out all branch administrative tasks, ensuring all activities are completed
within timescales and with a high degree of accuracy, whilst providing
excellent customer service, to both external and internal customers, and
adhering to all appropriate process and procedures.
• Achieve set targets against service standards for customers’ transactions.
• Guide customers either to a service desk or waiting area.
• Understand customer requirements/needs and Cross Sell other Bank
products.
• Act as a custodian of Credit Cards / Debit Cards / Online Banking User Ids /
Cheque books / Captured Cards / BT Cheques / LOCs / CCCs and Returned
Cheques for delivery to customers.
• Comply with the Staff Code of Conduct at all times to ensure a positive image
of the Bank is presented to all customers both internal and external.
• Ensure compliance with policy, procedures, standards and reporting
requirements, plus any relevant regulatory and statutory requirements.
• Act as a focal point for customer’s queries and liaise as a matter of urgency
with appropriate departments of the Bank to resolve difficulties in order to
ensure first class standards of service.
• Identify and act on ways to improve own knowledge and skills, and as a
consequence improve the knowledge and skill level of the branch.
• Provide support to other team members as required to assist in the smooth
operation of the branch.
• Perform any other duties or tasks as required or instructed by the line
manager to support the smooth operation of the branch.

Deadline Date: 28/06/2014

Apply Now

Customer Service Officers Job Vacancies at RAKBank in Abu Dhabi, Dubai, Sharjah, Ras-Al Khaimah

Job Title:    Customer Service Officer, Branches (UAE National)
Jo Ref:        JB2989048
Job Location:    Abu Dhabi, Dubai, Sharjah, Ras-Al Khaimah
Job Role:     Sales & Service
Contract Type:     Full-time employee
Employer:    RAKBank

About RAKBANK:
RAKBANK, also known as the National Bank of Ras Al-Khaimah, is one of the fastest growing and most dynamic banks in the UAE. Founded in 1976, the Bank underwent a major transformation in 2001, with a shift in focus from corporate banking to retail and small businesses.

Today, the Bank offers a wide range of personal and business banking services throughout its 34 branches and its portfolio of electronic banking solutions, which include Telephone, Online, and Mobile Banking. It also offers Sharia-compliant personal and business banking services via its Islamic Banking unit, RAKBANK AMAL.

RAKBANK is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. Its Head Office is situated in the RAKBANK Building on Emirates Road in Ras Al-Khaimah. The Bank is 52.75% owned by the Government of Ras Al-Khaimah and its shares are publicly traded on ADX. The Board of Directors consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait.

Job Overview:
To bring new customers and provide quality service to RAKBANK’s Personal Banking Customers, while ensuring adherence to Banks policies, ethics and code of conduct.

Job Requirements:
Qualification :

•High School / Diploma

Experience :
•Minimum 2-3 years’ experience in Customer Service preferably in a financial institution.

Job Duties:
• Source and promote Sales in assigned Branches against set financial targets.
• Promote and sell various Banking products
• Carry out all branch administrative tasks, ensuring all activities are completed
within timescales and with a high degree of accuracy, whilst providing
excellent customer service, to both external and internal customers, and
adhering to all appropriate process and procedures.
• Send all complete error free account opening/loan/credit card applications to
the respective departments.
• Ensure approvals are in place prior to processing transactions.
• Create CIFs for new to bank customers through Finacle.
• Liaise with various departments within the bank and resolve queries and
problems.
• Comply with the Staff Code of Conduct at all times to ensure a positive image
of the Bank is presented to all customers both internal and external
• Ensure compliance with policy, procedures, standards and reporting
requirements, plus any relevant regulatory and statutory requirements.
• Identify and recommend improvements to procedures and processes to
improve process and service levels.
• Provide specialist information, guidance and advice to customers through the
delivery of excellent customer service to resolve customer queries and achieve
customer satisfaction.
• Regularly review customer portfolio to identify potential sales/business
opportunities.
• Understand customer needs and requirements and cross sell products to
Customers.
• Retain customers through complaint resolution and other enquiries in
coordination with Complaints unit.
• Perform any other duties or tasks as required or instructed by the line
manager to support the smooth operation of the branch.

Deadline Date: 28/06/2014

Apply Now

Banking Jobs in Abu Dhabi, Dubai, Sharjah, Ajman , Ras-Al Khaimah; Teller

Job Title:    Teller ( UAE National)
Jo Ref:        JB2993133
Job Location:    Abu Dhabi, Dubai, Sharjah, Ajman , Ras-Al Khaimah
Job Role:     Branch Operations
Contract Type: Full-time employee
Employer:    RAKBank


About RAKBANK:
RAKBANK, also known as the National Bank of Ras Al-Khaimah, is one of the fastest growing and most dynamic banks in the UAE. Founded in 1976, the Bank underwent a major transformation in 2001, with a shift in focus from corporate banking to retail and small businesses.

Today, the Bank offers a wide range of personal and business banking services throughout its 34 branches and its portfolio of electronic banking solutions, which include Telephone, Online, and Mobile Banking. It also offers Sharia-compliant personal and business banking services via its Islamic Banking unit, RAKBANK AMAL.

RAKBANK is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. Its Head Office is situated in the RAKBANK Building on Emirates Road in Ras Al-Khaimah. The Bank is 52.75% owned by the Government of Ras Al-Khaimah and its shares are publicly traded on ADX. The Board of Directors consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait.

Job Description
• Carry out smooth and error -free transactions within the branch, ensuring all activities are completed within timescales and with a high degree of accuracy.
• Process cash and cheque transactions, deposits and withdrawals.
• Balance cash and have zero- cash shortages and overages.
• Efficiently and accurately handle payments and receipts of cash, clearing & collection cheques, drafts & managers cheques, transfer cheques, ATM/EDM balancing, security items.
• Process retail drafts and managers cheques which have to be given over the counter.
• Act as a joint custodian of till cash with Branch Operations Manager/ Head Teller.
• Ensure all teller transactions and other routine processing is done as per laid down procedures and central bank guidelines and ensure due diligence is carried out with respect to money laundering and other regulatory requirements.
• Provide information and guidance to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.

Skills
• Good oral and written communication skills.
• Good customer service skills.
• Numerical skills.

Deadline Date: 28/06/2014

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