Wednesday, 3 December 2014

Personal Banking Advisor Job in Dubai

Job Title: Personal Banking Advisor - position for Bilingual & UAE National only
Job Ref: IRC23822
Job Location:Dubai, UAE
Employer: ENBD Retail Distribution

Department Description:
Retail Distribution is responsible for offering products and services to the Bank’s customers.

Brief Description:
The PBAs are the prime contact points for branch customers for service as well as sales. In addition to resolving customer requests on service PBAs are responsible for assessing banking and investment needs of customers and advise suitable products. PBAs are the main drivers of sales through our branch network.
Detailed Description:
Satisfactory customer experience:
1.     Provide speedy resolution to customer needs and requests.
2.     Advise customers on the bank’s products and processes.
Achievement of sales target:
1.     Advise suitable products to walk-in customers.
2.     Covert maximum customer interactions in to successful sales.
Increase number of products per customers:
1.     Advise suitable products to existing customers in order to deepen the relationship.
2.     Increase products per customer.
Reduced rejections and discrepancies:
1.     Check applications thoroughly to avoid any rejection or discrepancies.
2.     Minimize discrepancies (under permissible limits).
3.     Follow up on applications esp with exceptions, to follow laid down turnaround times (TAT).
Comply with relevant processes, procedures and controls

Job Requirements:
High School
University Graduate
3 years Sales/ Service experience (preferably in Finance/Banking Industry)
Knowledge& Skills
Relevant technical knowledge and skills (including speed and accuracy)
Behavioral Competencies
Detail Oriented, able to work under pressure with a positive customer service attitude. Bilingual with English is a must.
Good interpersonal competencies to enable customer service standards, Good attitude towards new sales and upsell.
  • Teamwork
  • Service Excellence
  • Passion for Performance
  • Integrity
  • Innovation
  • Customer Focus
Note: Please upload your CV
Deadline Date: 31/12/2014
How to Apply:

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Submit your updated CV
Enter the required details about your education, work experience etc.,