Tuesday, 28 October 2014

Shuttle Studio Job Vacancies; Reservations Supervisor

Job Title: Reservations Supervisor

Location: Dubai, United Arab Emirates 

Employer: SHUTTLE STUDIO

Job Type: Full time

 

Job Description:


Must be familiar with Micros/Fidelio and have at least 2/3 years work experience at a hotel.

Duties:

  • Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.
  • Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.
  • Collaborate with reservation sales associate to resolve all guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same.
  • Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for facility.
  • Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe.
  • Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees.
  • Develop and maintain professional relationships with all departments of hotel and manage all communication with staff and prepare statistical reports.
  • Manage everyday CRO reservations and ensure timely process for same and execute an efficient incentive program on quarterly basis and participate in all hotel planning meetings.
  • Supervise schedule of all call volume and collaborate with convention services on everyday basis.
 
Deadline Date: 27/11/2014
 
 How to Apply:
Please send your CV and recent photograph ( for the attention of the Director) to: 
Email: bwpcht@gmail.com

These positions are for immediate placement.