Friday, 27 June 2014

Supervisory Job Duties at EtihadAirways; Lounge Supervisor

Job Title: Lounge Supervisor
Job Location: Abu Dhabi, UAE
Department: Airport Operations
Employer: Etihad Airways

About Us
Etihad Airways, the national airline of the United Arab Emirates, was set up by Royal (Amiri) Decree in July 2003. Etihad Airways commenced operations in November 2003, and in 10 years has become one of the fastest growing airlines in the history of commercial aviation.

The airline has received a range of awards that reflect its position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years in 2009, 2010, 2011, 2012 and 2013.

Abu Dhabi, the capital of the United Arab Emirates, is the airline’s hub. Etihad’s fleet of 88 aircraft operates more than 1400 flights per week, serving an international network of 84 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Etihad Airways also owns nearly 30 percent of airberlin, Europe’s sixth largest carrier and 40 percent of Air Seychelles.

Job Overview:
The Lounge Supervisor manages the day to day operation on shifts in the Premium Lounge. As a Lounge Supervisor you will lead and motivate your team to ensure that they exceed our guests’ expectations whilst they are in your care in the lounge.

Job Duties:

  • As the Lounge Supervisor, you will lead your team and support new product and service innovations and ensure consistency in service delivery whilst working with the service partners at the airport. 
  • You will ensure that the lounge is well maintained and stocked with all the required amenity, food and beverage items and operates within the defined budget. 
  • You will oversee daily operations of the EY airport lounges in order to deliver exceptionally high standards of guest services and constantly enhance guest satisfaction, meeting and exceeding their expectations, whilst displaying a high degree of motivation, enthusiasm and commitment in everything you do. 
  • Most importantly, you will be an ambassador for Etihad Airways and the United Arab Emirates.

Job Requirements:
·         An experienced leader in a guest facing role in a 5 star hotel, hospitality or fine dining establishment.
·         Fluent in English; verbal, written and comprehension. Fluency in Arabic is an advantage.
·         No tattoos that would be visible whilst wearing the Etihad uniform (bandages and cosmetic coverings are not permitted).
·         Excellent personal presentation, style and image.
·         Strong interpersonal and communication skills.

Deadline Date: 09/07/2014

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