Monday, 2 June 2014

Manager Clinic Operations Urgently Needed at Etihad Airways in Abu Dhabi, UAE

Job Title:    Manager Clinic Operations
Job Location:    Abu Dhabi, United Arab Emirates
Department     Medical
Employer:    Etihad Airways

About Us
Etihad Airways, the national airline of the United Arab Emirates, was set up by Royal (Amiri) Decree in July 2003. Etihad Airways commenced operations in November 2003, and in 10 years has become one of the fastest growing airlines in the history of commercial aviation.

The airline has received a range of awards that reflect its position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years in 2009, 2010, 2011, 2012 and 2013.

Abu Dhabi, the capital of the United Arab Emirates, is the airline’s hub. Etihad’s fleet of 88 aircraft operates more than 1400 flights per week, serving an international network of 84 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Etihad Airways also owns nearly 30 percent of airberlin, Europe’s sixth largest carrier and 40 percent of Air Seychelles.

The airline seeks to reflect the best of Arabian hospitality – cultured, considerate, warm and generous – as well as enhance the prestige of Abu Dhabi as a centre of hospitality between East and West.

Job Purpose   
  • To manage the efficient delivery of operations support functions to agreed service standards in order to optimize resources and support safe clinic outcomes. 
  • To provide operational leadership for the administrative team in support of the specialist functions such as Medical, Nursing and allied health services, and to ensure that service delivery exceeds customers expectations.

Job Duties:
  •     Provide administrative leadership to ensure the clinic achieves compliance with  Health Authority of Abu Dhabi (HAAD), General Civil Aviation Authority (GCAA) and Ministry of Health (MOH) policies , procedures and Guidelines.
  •     Maintain and update a robust documentation and medical records system to meet  EAMC, HAAD and GCAA regulations.
  •     Review current and future business requirements and develop/align processes to help achieve business objectives. Prepare and present business cases as required. Ensure timely communication of any procedural changes to the teams
  •     Negotiate with service providers to achieve required standard parameters in line with medical business objectives and overall EY policies and procedures.
  •     Ensure efficient administration of in-house HR functions, manage operational expenses including contracts, IT cost, utilities and other associated costs. Lead or support ad hoc projects as required.
  •     Provide a safe, healthy work environment by ensuring the medical facility is compliant with HAAD and MOH facility regulations eg Infection Control, Fire & Safety, Security.
  •     Provide input to the formulation of EAMC policy, procedure and guidelines in line with UAE and international standards
  •     Manage the collation and analysis of information statistics and provide reports to senior management regarding clinical performance and activity as required.
  •     Monitor and control resources ensuring optimum value for money and budget targets are achieved.
  •     Control and manage the maintenance and repairs requirement across location.

Job Requirements   
Qualification & Education:

  •     Bachelor Degree in Business related field or equivalent qualification from an accredited program.
  •     Completion of an accredited Post-graduate course in health management is desirable

  •     Minimum of 10 years experience in a multi-specialty clinic or a large hospital or an airline medical department
  •     Post holder must be able to demonstrate a sound knowledge of healthcare administration and have held a recent supervisory/management position for at least 5 years.
  •     Experience of team and individual performance management
  •     Evidence of progressive career professional development

Training & Knowledge:
  •     Excellent written and verbal communication skills
  •     Strong analytical skills.
  •     Well developed Project management skills
  •     Arabic or Local language skills would be an advantage
  •     Experience of review and development of clinical procedures and policies
  •     Comprehensive understanding of health administration / regulatory process and customer service principles
  •     Multicultural awareness
  •     Proficient in MS Word, Excel and PP

Deadline date:     12/06/2014

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