Monday, 2 June 2014

Customer Service Representative Required at Emaar Retail Group in Dubai,UAE

Job Title    Customer Service Representative
Job Ref:    RKZ060

Job Location:    Dubai,UAE
Employer:    Emaar Retail Group
Department:    Kidzania

About Emaar Retail:
Emaar Retail LLC is the entertainment and retail subsidiary of Emaar Malls Group and drives the mall developments of Emaar in key emerging markets, such as the Middle East and North Africa, by offering innovative and unique entertainment and retail experiences that are structured to individual market preferences.  Emaar Retail LLC develops and manages a portfolio of brands in its growth markets and is strategically building new alliances, joint ventures and franchises. Emaar Retail LLC manages the entertainment, leisure and retail operations of global leading brands such as Dubai Aquarium & Underwater Zoo, Dubai Ice Rink, KidZania®, SEGA Republic, and Reel Cinemas amongst others - at The Dubai Mall, the world’s largest shopping destination; as well as Reel Cinemas and SEGA Republic GameZone offering a wide range of amusement and redemption games for the young and young at heart, at Dubai Marina Mall.

Job Purpose:
The job holder is responsible to play roles; professions and jobs of the different establishments, according to pre-established scripts, interacting with the visitors, providing them an excellent treatment, and makes sure the visitor have an outstanding experience.

Key Accountabilities:
Role Play Management:

  •     Guides VIP visitors properly, answer questions show them the sights maintain proper protocols with VIP visitors until the VIPs leave or are handed off to the awaiting manager
  •     Assists VIP’s upon arrival either expected or un announced by guiding them through the park under VIP protocols, answer any questions show  the whole park make sure that they are treated according to their wishes and in accordance of VIP Protocols.
  •     Supervises all establishments in all zones and able to rotate between zones.
  •     Develops the establishment’s activities according to the script.
  •     Ensures to be the ambassador of Kidzania and of the sponsor present in the establishment or role playing area at any time.
  •     Performs additional tasks when instructed by management/coordinators from time to time.
  •     Operates and process KidZos transaction accurately.

Data Management:
  •     Coordinates on the daily revision of the establishment’s checklist to assure the correct operative conditions and to report any anomalies to the establishment’s coordinator.
  •     Coordinates on the daily inventory of consumables and supplies for the establishment and report any lacks of stock.

Establishment Maintenance:
  •     Sets-up establishment with materials, accessories, uniforms prior the opening time and ensures that the assigned establishment is clean all the times

Team Management:
  •     Trains Junior Animators to the required abilities and scripts in a maximum of 5 establishments within their assigned zones and to meet the required ability standards and regulations
  •     Monitors junior animators in their induction process and recommend additional training to the coordinators when required

Customer Service:
  •     Deals with members of the Public in a polite and courteous manner and answers all queries in professional manner
  •     Ensures all kids and guest of Kidzania will have a memorable experience.

Adherence to Policies and Procedures:
  •     Behaves in line with the Code of Conduct Policy and adheres to the applicable company policies and procedures
Experience & Skills:
  •     Minimum 3 years of experience in relevant field.
  •     Experience in operations and/or customer service would be a plus.

  •     Good English language skills required. Arabic language preferred.
  •     Good organizational skills and ability to multi-task.
  •     Good computer skills / knowledge of MS Office required.

Deadline Date: 31/12/2014

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