Monday, 2 June 2014

Customer Service Representative Job Vacancy at Emaar Properties, Dubai, UAE

Job Title    Female - Customer Service Representative
Job Ref:    RPT036
Job Location:    Dubai,UAE
Employer:    Emaar Properties

About DIB:
Properties PJSC, a Dubai-based Public Joint Stock Company listed on the Dubai Financial Market, is a global property developer and provider of premier lifestyles.

Emaar has been shaping landscapes and lives in the Emirate since the company’s inception in 1997. The company specializes in creating value-added, master-planned communities that meet the full spectrum of lifestyle needs. A highlight of Emaar’s approach to developing integrated lifestyle destinations is Downtown Dubai, the 500-acre mega-project, home of Burj Khalifa – the world’s tallest building which features the world’s first Armani Hotel Dubai and the world’s highest restaurant, At.mosphere; The Dubai Mall – the world’s largest shopping and entertainment destination; and The Dubai Fountain, the world’s tallest performing fountain set in a 30 acre lake.

Emaar is extending its expertise in developing master-planned communities internationally, and today, has a significant presence in several key global markets with established operations in the United Arab Emirates, Saudi Arabia, Syria, Jordan, Lebanon, Egypt, Morocco, India, Pakistan, Turkey, USA and Canada.

Emaar has made extensive forays in the hospitality & leisure sector with the current portfolio of Emaar Hospitality Group LLC encompassing The Address Hotels + Resorts, the group’s five star premium hotel brand, Armani Hotels & Resorts, among others. In addition, Emaar’s flagship shopping mall development, The Dubai Mall, has become the world’s largest shopping and entertainment destination, hosting 54 million visitors in 2011.

Job Purpose:
The job holder is responsible for providing outstanding customer service to all Reel Cinemas customers in box office, concession and ushering. The Customer Service Representative also assists the Assistant Theatre Manager in all areas of operations to deliver an outstanding movie experience to Reel Cinemas customers.

Key Accountabilities:
Customer Service Support:

  •     Attends to all patron’s requests and enquiries.
  •     Ensures security of cash, ticket stub and equipment in Reel Cinemas.
  •     Performs duties in Box Office, Concessions, retail, coffee shop, lounges and ushering.
  •     Operates automated ticketing system.
  •     Assists in acknowledgement of delivery and dispatch of materials to and from the cinema in the absence of the Theatre manager.
  •     Handles day to day accounting and end of shift financial matters.
  •     Assists in cinema advertising ,promotions events, emergency health & safety procedures.
  •     Assists and ensures all presentation and cleanliness standards are achieved.
  •     Completes assigned tasks within given deadlines.
  •     Performs any other duties as required by the Theatre Manager.

Adherence to Policies and Procedures:
  •     Behaves in line with the code of conduct.
  •     Ensures appropriate grooming in line with uniform standards.
  •     Ensures attendance in accordance with the roster.

Customer Services:
  •     Performs all related customer service functions to provide excellent support and service to customers
  •     Assists in cinema telephone information service.
  •     Ensures high level customer service.
Deadline Date: 31/10/2014

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