Monday, 12 May 2014

IT Job Vacancies at Air Arabia; IT Support Administrator

Job Title:    IT Support Administrator
Job Ref:    ABY14-0028
Job Location:    Sharjah, UAE
Employer:    Air Arabia

About Us
Welcome to Air Arabia, the Middle East and North Africa's first and largest Low Cost Carrier (LCC). We fly you to over 88 destinations spread across the Middle East, North Africa, Asia and Europe. We offer you comfort, reliable and value for money air travel across our network and with our value preposition "More than Just Low Fares", we help you to fly more often to more places at your own convenience!

Job Overview:
Air Arabia is looking for technically competent individuals who will be responsible for maintaining and developing the IT infrastructure for Air Arabia & providing technical support to end users.

Job Duties:

  •     Ensure all activities performed on the IT activities are in compliance with ITIL and ISO 20000 best practices and guidelines and that all internal IT policies & procedures are followed.
  •     Log & attend to all IT service requests, complaints & incidents in the IT Help Desk tool.
  •     Ensure the stability, availability and speed of the IT infrastructure by performing daily checks.
  •     Fully understand the IT service catalog (Business view & Technical view) & ensure that IT services meet business/operation objectives.
  •     Windows Installation, Configurations & administration.
  •     Cisco routers, switches configuration & administration.
  •     Maintain file server & backup activities as per policies.
  •     Provide Technical support to end users. That will include 24/7 phone support & visit if required.
  •     Diagnose and solve hardware/software faults.
  •     Responsible for Cable management, maintaining and updating IT libraries, maintaining and updating IT Inventory & providing Technical specifications for all IT related purchases.
  •     Coordinate & follow up on Technical issues within IT Team or external suppliers.
  •     Evaluate & record external supplier performance.
  •     Analyze calls, requests to understand trends & underlying issues.
  •     Prepare Technical documentations.

Qualifications and Experience:
  •     Must be a degree holder in Information Technology or related field.
  •     Minimum experience in similar role of 2 years.
  •     MCSA & CCNA certification is highly recommended.
  •     Experience in dealing with multiple work streams.
  •     Excellent communication skills, both written and spoken in English.
  •     Ability to effectively prioritize and execute tasks in a high-pressure environment along with strong interpersonal skills.
  •     ITIL V3 and ISO 20000 background.

Deadline: 24/05/2014

How to Apply:
Interested candidates may apply for the position by sending a copy of their updated resume to:
Email: and mention in the subject: IT Support Administrator