Wednesday, 7 May 2014

Etihad Airways Jobs in Abu Dhabi; Lead Business/Process Analyst

Job Title:        Lead Business/Process Analyst
Job Location:   Abu Dhabi, U.A.E.
Employer:    Etihad Airways
Department     Etihad Guest


About Us
Etihad Airways, the national airline of the United Arab Emirates, has in just ten years established itself as the world’s leading airline. “Etihad” is the Arabic word for “union”.

Set up by Royal (Amiri) Decree in July 2003, Etihad commenced commercial operations in November, 2003, and has gone on to become the fastest growing airline in the history of commercial aviation.

Job Overview:
    Analysing and documenting business cases, business processes and new system requirements for assigned business areas.
    Works with the business to define requirements and develops business cases for corporate/departmental projects.


Job Requirements:

  •     University degree or equivalent qualification in the field of computer science, information systems, or computer engineering is a minimum requirement.
  •     Pass English and Analytical test set by Etihad.
  •     Practitioner level certification in UML methods and tools (Systems Modelling techniques) is required.
  •     Professional status review and certification by qualified practitioner such as BCS is required

Experience:
  •     8-10 years business process analysis experience including an assignment outside core role, fully competent. Uses functionally specific knowledge. Key contributor, recognised specialist. ·
  •     Experience in gap analysis, process modelling and business case development. ·
  •     4 years Airline/travel domain knowledge is required. ·
  •     Experience in operating at a senior management level and lead analysis work of major business change. ·
  •     Evidence at leading change activities and high level stakeholder management.
  •     Certification of PRINCE 2 would be an added advantage

Job Duties:
  •     Investigate operational requirements, problems and opportunities - Capturing and documenting business needs in conjunction with internal and external stakeholders
  •     Seek effective business solutions through improvements in automated and non-automated components which provide tangible business benefits.
  •     Assist in the analysis of stakeholder objectives and business priorities
  •     Facilitates scoping and business priority-setting for change initiatives of medium size and complexity
  •     Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source
  •     Discovers and analyses requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate.
  •     To facilitate creation of initial and full business case assessments for programme and projects in assigned business area ensuring that investment plan is sound and justified. Track benefits accrual and provide feedback to Business Sponsors on achievement of expected benefits
  •     Define business and user requirements for proposed solution. Highlight areas of conflict, coordinate and manage business change.
  •     Analyse and document business process models (as is and to be) using UML modelling techniques and tools.
  •     Prepare financial analysis computations including NPV and IRR and show various sensitivity analyses
  •     In partnership with the Project Manager(s) support preparation of test cases, test scripts and conduct testing as well as development and delivery of training to users.
  •     Prepare high-level costing (one-time and on-going) by obtaining estimates and information from Etihad departments and external suppliers (RFIs)
  •     Support the business through the implementation process and contribute the clarity of technical messages to the business.
  •     Analyse and document business requirements for new IT systems and services, prioritising according to business importance
  •     Assist business areas in identifying potential IT opportunities exploiting use of new technologies
  •     Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.


Deadline Date: 13/05/2014

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