Monday, 19 May 2014

Customer Service Officers Job Vacancies at RAKBank in Abu Dhabi, Dubai, Sharjah, Ras-Al Khaimah

Job Title:    Customer Service Officer, Branches (UAE National)
Jo Ref:        JB2989048
Job Location:    Abu Dhabi, Dubai, Sharjah, Ras-Al Khaimah
Job Role:     Sales & Service
Contract Type:     Full-time employee
Employer:    RAKBank

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is one of the fastest growing and most dynamic banks in the UAE. Founded in 1976, the Bank underwent a major transformation in 2001, with a shift in focus from corporate banking to retail and small businesses.

Today, the Bank offers a wide range of personal and business banking services throughout its 34 branches and its portfolio of electronic banking solutions, which include Telephone, Online, and Mobile Banking. It also offers Sharia-compliant personal and business banking services via its Islamic Banking unit, RAKBANK AMAL.

RAKBANK is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. Its Head Office is situated in the RAKBANK Building on Emirates Road in Ras Al-Khaimah. The Bank is 52.75% owned by the Government of Ras Al-Khaimah and its shares are publicly traded on ADX. The Board of Directors consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait.

Job Overview:
To bring new customers and provide quality service to RAKBANK’s Personal Banking Customers, while ensuring adherence to Banks policies, ethics and code of conduct.

Job Requirements:
Qualification :

•High School / Diploma

Experience :
•Minimum 2-3 years’ experience in Customer Service preferably in a financial institution.

Job Duties:
• Source and promote Sales in assigned Branches against set financial targets.
• Promote and sell various Banking products
• Carry out all branch administrative tasks, ensuring all activities are completed
within timescales and with a high degree of accuracy, whilst providing
excellent customer service, to both external and internal customers, and
adhering to all appropriate process and procedures.
• Send all complete error free account opening/loan/credit card applications to
the respective departments.
• Ensure approvals are in place prior to processing transactions.
• Create CIFs for new to bank customers through Finacle.
• Liaise with various departments within the bank and resolve queries and
• Comply with the Staff Code of Conduct at all times to ensure a positive image
of the Bank is presented to all customers both internal and external
• Ensure compliance with policy, procedures, standards and reporting
requirements, plus any relevant regulatory and statutory requirements.
• Identify and recommend improvements to procedures and processes to
improve process and service levels.
• Provide specialist information, guidance and advice to customers through the
delivery of excellent customer service to resolve customer queries and achieve
customer satisfaction.
• Regularly review customer portfolio to identify potential sales/business
• Understand customer needs and requirements and cross sell products to
• Retain customers through complaint resolution and other enquiries in
coordination with Complaints unit.
• Perform any other duties or tasks as required or instructed by the line
manager to support the smooth operation of the branch.

Deadline Date: 28/06/2014

Apply Now