Wednesday, 14 May 2014

Admin Jobs at Etihad Airways; Duty Officer - Transport

Job Title:     Duty Officer - Transport (Catering)
Job Location:    Abu Dhabi
Employer:    Etihad Airways
Department     Etihad Airport Services - Catering

About Us
Etihad Airways, the national airline of the United Arab Emirates, was set up by Royal (Amiri) Decree in July 2003. Etihad Airways commenced operations in November 2003, and in 10 years has become one of the fastest growing airlines in the history of commercial aviation. The airline has received a range of awards that reflect its position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years in 2009, 2010, 2011, 2012 and 2013.

Abu Dhabi, the capital of the United Arab Emirates, is the airline’s hub. Etihad’s fleet of 88 aircraft operates more than 1400 flights per week, serving an international network of 84 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Etihad Airways also owns nearly 30 percent of airberlin, Europe’s sixth largest carrier and 40 percent of Air Seychelles.

Job Overview

  • Responsible for the smooth and efficient running of the Service Logistics airside operation & ensuring all related operational matters are dealt with in an effective manner for fleet and people utilization, excellent communications with all airlines and internal representatives ensuring every customer is highly satisfied where customer service is key to the business success.
  • Ensuring all areas of operational and administration duties are actioned to the required set standard within area of responsibility.
  • To develop and improve work methods and systems, maximize productivity, efficiency, quality, safety and service.
  • Practice active Leadership though clear, concise communications through employee engagement ensuring that the department operates within allocated budgetary operational expenditure KPIs you are set.

Job Duties:
  •     Coordinate resource as planned to meet work loads Rostering and improving existing transport solutions, allot, monitoring and overseeing all responsible personnel assigned to specific duties.
  •     Maintain accurate and on time delivery of all catering related services to customers as per specification and standards whilst enforcing various provincial regulations.
  •     Ensure that the company’s hygiene, quality and temperature standards are strictly followed at all times by all team members.
  •     Train, Assess drivers with standard operating procedures ensuring all vehicle operators adhere to company, Airport and local regulations, policies and communication procedures.
  •     Continuously improve the performance of the department by means review and suggestion areas of improvement with justification.
  •     Ensure that all necessary administrative documentation is prepared, maintained and submitted for the department.
  •     Exercise control and accountability on fuelling, road worthiness and cleaning of vehicles.
  •     Mobile patrols, Apron monitoring, supervise driving tests and maintain all records whilst keeping all focused on delivering on their field of expertise.
  •     Actively seek to reduce the risk of accidents and incidents by means of monitoring, auditing, checks and training.
  •     Assist in any required investigation with regard to customer or company complaints, highlighting improvements / corrective actions.

Job Requirements   
Qualification & Education:

  •     Secondary education with pass in English and Mathematics, fluency in spoken and Written English

  •     The minimum requirement would be three years working in a similar role. This would be in a supervisory position overseeing an operational logistics department with a headcount of 100+ staff or 150 vehicle movements per day.

Training & Knowledge:
  •     A leader with capabilities to ensure customer service levels are met and exceeded, embrace ongoing process development and change to identify best practice and opportunities
  •     Knowledge in information systems / IT skills
  •     Energetic, Engaged and Enthusiastic
  •     Capable of working with a variety of counterparts at all levels, and leading from the front
  •     Good man management skills
  •     A good understanding of Airport regulations
  •     Knowledge of Airport Security regulations/requirements

Deadline Date: 17/05/2014

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