Monday, 7 April 2014

Supervisory Jobs at RAKBANK; Supervisor, Card Production & Dispatch

Job Title:    Supervisor, Card Production & Dispatch
Job Ref.:    JB3015446
Job Location:    Dubai, UAE
Employer:    Rakbank
Job Role:     Back Office Operations 
Job Division:     Card Centre

About Us:
RAKBANK, also known as the National Bank of Ras Al-Khaimah, is one of the fastest growing and most dynamic banks in the UAE. Founded in 1976, the Bank underwent a major transformation in 2001, with a shift in focus from corporate banking to retail and small businesses.

Today, the Bank offers a wide range of personal and business banking services throughout its 34 branches and its portfolio of electronic banking solutions, which include Telephone, Online, and Mobile Banking. It also offers Sharia-compliant personal and business banking services via its Islamic Banking unit, RAKBANK AMAL.

RAKBANK is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. Its Head Office is situated in the RAKBANK Building on Emirates Road in Ras Al-Khaimah. The Bank is 52.75% owned by the Government of Ras Al-Khaimah and its shares are publicly traded on ADX. The Board of Directors consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait.

Job Overview
We are looking for a Supervisor, Card Production & Dispatch to join our Card Centre team.

In this role, you are required to supervise Card Production / Dispatch functions within Post-Issuance Unit in Card Centre and ensuring that all operations related to card production / Dispatch for Cards & Managers Cheques are carried out with maximum efficiency, security and control, and in accordance with agreed service standards

Job Requirements:
Minimum 4 years of experience in Card Operations out of which at least 3 years in supervising Card Production & Dispatch Unit with a thorough technical knowledge of Visa / MasterCard Production & Card Dispatch related operations.

Job Duties:
• Supervise day to day operations in the Card Production & Dispatch Unit including custody of blank card plastics, card production / embossing, liaison with courier agency / admin dept. / branches for Card / Manager cheque deliveries, custody & destruction of returned cards / Manager cheques, reconciliation of blank plastic, reconciliation of returned cards / Manager cheques, reconciliation of cards in custody with courier agency, urgent deliveries, destruction of used consumables, and custody of unused consumables, whilst ensuring that these activities are carried out with maximum efficiency, security and control in accordance with established procedures and agreed service standards.
• Ensure that timely and quality card / cheque delivery services are provided to both internal and external customers through customer-focussed operations.
• Ensure that there are always sufficient stock of card collaterals, blank plastics and consumable items in custody at all times.
• Liaise closely with courier agency to ensure a high level of support on the card / cheque deliveries.
• Resolve all customer issues / enquiries relating to card / cheque deliveries and channel feedback into process improvements.
• Monitor constantly the performance of reporting staff and counsel, mentor, motivate, guide & train them to ensure that performance is optimised.

Deadline Date: 11/04/2014