Tuesday, 29 April 2014

Service Ambassador Job Vavancy at RAKBANK

Job Title:        Service Ambassador (UAE National)
Job Ref.     JB2989052
Job Location:   Abu Dhabi, Dubai, Sharjah, Ajman, Ras-Al Khaimah
Employer:    RAKBANK

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is one of the fastest growing and most dynamic banks in the UAE. Founded in 1976, the Bank underwent a major transformation in 2001, with a shift in focus from corporate banking to retail and small businesses.

Today, the Bank offers a wide range of personal and business banking services throughout its 34 branches and its portfolio of electronic banking solutions, which include Telephone, Online, and Mobile Banking. It also offers Sharia-compliant personal and business banking services via its Islamic Banking unit, RAKBANK AMAL.

RAKBANK is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. Its Head Office is situated in the RAKBANK Building on Emirates Road in Ras Al-Khaimah. The Bank is 52.75% owned by the Government of Ras Al-Khaimah and its shares are publicly traded on ADX. The Board of Directors consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait.

Job Overview:
The successfulcandidate wll provide quality service to customers, manage the branch lobby and maintain customer’s documentation, while ensuring adherence to Banks policies, ethics and code of conduct.

Job Requirements:

  • Minimum High school (preferably higher diploma)
  • Minimum 1 year experience in customer interface preferably in a service industry.

Job Duties:
• Carry out all branch administrative tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
• Achieve set targets against service standards for customers’ transactions.
• Guide customers either to a service desk or waiting area.
• Understand customer requirements/needs and Cross Sell other Bank products.
• Act as a custodian of Credit Cards / Debit Cards / Online Banking User Ids / Cheque books / Captured Cards / BT Cheques / LOCs / CCCs and Returned
Cheques for delivery to customers.
• Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.
• Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.
• Act as a focal point for customer’s queries and liaise as a matter of urgency with appropriate departments of the Bank to resolve difficulties in order to
ensure first class standards of service.
• Identify and act on ways to improve own knowledge and skills, and as a consequence improve the knowledge and skill level of the branch.
• Provide support to other team members as required to assist in the smooth operation of the branch.
• Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the branch.

Deadline Date: 28/06/2014