Tuesday, 29 April 2014

Customer Service Officer Urgently Needed in Abu Dhabi, Sharjah & Dubai

Job Title:        Customer Service Officer, Branches (UAE National)
Job Ref.     JB2989048
Job Location:   Abu Dhabi, Dubai, Sharjah, Ras-Al Khaimah
Contract Type:     Full-time employee
Job Role:     Sales & Service
Employer:    RAKBANK

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is one of the fastest growing and most dynamic banks in the UAE. Founded in 1976, the Bank underwent a major transformation in 2001, with a shift in focus from corporate banking to retail and small businesses.

Today, the Bank offers a wide range of personal and business banking services throughout its 34 branches and its portfolio of electronic banking solutions, which include Telephone, Online, and Mobile Banking. It also offers Sharia-compliant personal and business banking services via its Islamic Banking unit, RAKBANK AMAL.

RAKBANK is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. Its Head Office is situated in the RAKBANK Building on Emirates Road in Ras Al-Khaimah. The Bank is 52.75% owned by the Government of Ras Al-Khaimah and its shares are publicly traded on ADX. The Board of Directors consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait.

Job Overview:
The successful candidate wll bring new customers and provide quality service to RAKBANK’s Personal Banking Customers, while ensuring adherence to Banks policies, ethics and code of conduct.

Job Requirements:
• Minimum High School / Diploma
• Minimum 2-3 years’ experience in Customer Service preferably in a financial institution.
• A valid UAE Driving licence is an added advantage

Job Duties:
• Source and promote Sales in assigned Branches against set financial targets.
• Promote and sell various Banking products
• Carry out all branch administrative tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
• Send all complete error free account opening/loan/credit card applications to the respective departments.
• Ensure approvals are in place prior to processing transactions.
• Create CIFs for new to bank customers through Finacle.
• Liaise with various departments within the bank and resolve queries and problems.
• Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external
• Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.
• Identify and recommend improvements to procedures and processes to improve process and service levels.
• Provide specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve
customer satisfaction.
• Regularly review customer portfolio to identify potential sales/business opportunities.
• Understand customer needs and requirements and cross sell products to Customers.
• Retain customers through complaint resolution and other enquiries in coordination with Complaints unit.
• Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the branch.

Deadline Date: 28/06/2014