Wednesday, 30 April 2014

Customer Service Officer Job Vacancy at ADNIC IN aBU dHABI


Job Title: Customer Service Officer
Job Ref.:  Ref. C.S-S-2
Job Location: Abu Dhabi, UAE
Employer: Abu Dhabi National Insurance Company
Department: Human Resources Department
Reporting To: Customer Service Supervisor


About Us
We at ADNIC are trusted insurance partners with long standing expertise in providing reassurance and support to individuals and corporates to manage unpredictable health, life and general risks.  We are, a leading multi-line insurance provider, has a wide network of branches as well as sales and service centers across the country. With a dedicated team of over 400 insurance professionals, we at ADNIC are committed to providing comprehensive insurance solutions, to provide reassurance to its customers.
Innovation and product development are key at ADNIC and through continuous investment in innovative technology and market intelligence, we develop products that are customized to meet individual needs. The Company transacts both Life and Non-Life Insurance and it offers a wide range of General, Health and Life Insurance Products and solutions for individuals, small, mid-sized and large companies and multi-national corporations with a base in the United Arab Emirates.

Job Requirements:
  • A Bachelor’s Degree
  • Excellent communication skills in English is a must & Arabic is preferred
  • Strong interpersonal and communication skills
Experience:
  • At least 2 years, including 1 year experience in similar business operations.

Job Duties:
  • Provide excellent customer service to improve relationship with customers
  • Respond to fax, mail, e-mail from customers for all lines of business
  • Participate in ongoing training
  • Participate in team meetings and contribute ideas for continuous improvement
  • Ensure that policy documents along with any other materials are delivered to the customer according to ADNIC's quality standards
  • Complete all transactions referred from our Call Center and Branch’s front desk
  • Maintain a full track of daily activities (inflow and outflow) and capture all necessary details
  • Deliver a high level of customer service (including quality checking) for issuance of documents, including policy, endorsements and cards to the customers/brokers etc.



Deadline Date: 01/08/2014