Thursday, 6 March 2014

Service Advisor Job Vacancy at Al Tayer Motors

Job Title:    Service Advisor
Job Ref.:    ATG2111
Job Location:    Abu Dhabi -Mussafah
Employer:    Al Tayer Motors
Operations:    Maserati
Function:     After Sales

About Us
Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond.  With over 7,900 employees from 100 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting.  The Group’s portfolio includes several of the world’s leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.

The Group’s value system is committed to excellence in delivering quality and customer service by empowering employees, celebrating diversity and encouraging thought leadership, within an ethics-driven corporate culture. The Group supports various charitable and sporting initiatives that promote the culture and heritage of the UAE.

Job Responsibilities:
Service Advisors are expected to deliver the highest level of customer service and satisfaction at all times. You will be responsible for actively listening to customer concerns about the repair/service required for their vehicles. You will also open Job Cards, accurately ensuring that customer concerns are recorded properly so that the Technician can “Fix it Right at First Time".  Candidates will be responsible for follow up on the work-in-progress and regular update to the customers on the progress of their vehicle.  It is essential that you are proactive and have excellent communication skills, being able to build good rapport with customers and to promote/up-sell accessories & services to generate additional revenue whilst ensuring highest Customer View Point (CVP) ratings achieved.

This is an excellent opportunity for self-motivated, ambitious individuals who want to work with a continually growing and highly successful business.  If you are successful you can expect a highly competitive salary package within the automotive industry in the UAE plus incentives on achieving group targets & up-selling and some of the best training in the industry.

Job Requirements:

You should be a diploma holder in Mechanical/Automobile Engineering.  You will have good knowledge of automotive maintenance process and procedures. You should be a dynamic and proactive individual with active listening and inter-personal skills.

This is an exciting opportunity for individuals with a passion for automobiles who can deliver high levels of customer service.  To be successful in this role, you will have minimum three year experience in similar a capacity in the automotive maintenance field preferably with an authorized dealership.

Privacy and Application Policy:
To the extent permitted by applicable laws and regulations, Al Tayer Group LLC and its affiliated companies (“Al Tayer” or “we”) collect, use and disclose your personal information in accordance with the principles set out below.
By submitting your CV or job application, you are acknowledging that any personal or other information you supply to us may be used by Al Tayer to assess, evaluate and check your candidacy, and to make copies, reproduce, organise, modify, and analyse for our own purposes or for the purposes of our affiliated companies, whether in original or derivative form. You further agree that we may share your information with our affiliated companies and our third party service providers.
You expressly acknowledge that submitting your application does not mean that you will be contacted for an interview or that you will be made an offer of employment.
We may consider you for other positions either with Al Tayer or our affiliated companies although we will seek your consent before advancing your CV any further.
We reserve the right to discontinue the recruitment process at any stage. Similarly, you have the right to withdraw your active application at any stage of the recruitment process.
We would like to assure your application will be treated with due diligence and thank you for considering employment with the Al Tayer Group.

Deadline Date: 12/04/2014