Monday, 31 March 2014

Senior Officer - CCAM Job Opportunity at Mashreq Bank,Dubai

Job Title:    Senior Officer - CCAM
Job Location:    U.A.E. Dubai
Employer:    Mashreq Bank
Job function:     Operations

About Us
Mashreq has provided banking and financial services to millions of customers and businesses since 1967.

We are one of UAE's leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. We focus on providing our customers access to a wide range of innovative products and services.

Mashreq is invariably among the highest performing banks in the Region. It’s financial performance reflects on its commitment to continue leading the UAE banking industry.

Job purpose

  •     Efficiently manage Off Site & onsite ATMs & CCDMs, and financial transaction ensuing international benchmarks are met on all compliance standard and control risks are well mitigated.
  •     Manage vendor for cash related and first line maintenance and target for high efficiency through elimination of redundant processes; quality through reduction of errors; and increased benefits to the customer in terms of turnaround time through innovation, automation and effective monitoring of down times.
  •     Ensure adherence to policies and processes whilst striving to minimize operational losses

Key result areas
  •     Control Off-Site ATM regular replenishment; ensure high withdrawal %age and maximum utilization of cash across Bank.
  •     Supervise vendor management for efficient ATM replenishment. Control on payments to vendor and escalate and resolve service issues efficiently.
  •     Develop and review unit related system and procedures to keep the SOP updated and suggest changes, raise URF for changes in systems to make it more efficient to increase productivity.
  •     Ensure that international benchmarks are met and all compliance standards and control risks are well mitigated for all transactions.
  •     Control on capture cards, ATM shortages / excesses, depositories, GL balancing, installation, new locations and design process to control down time.
  •     Ensure overnight vaulting does not exceed insurance limit.
  •     Ensure Updation of SOP in line with process introduced / amended to keep them current and up-to-date.
  •     Ensure control on all non-financial activities in consonance with all policies, procedures and delivery standards, ultimately reflecting in satisfactory audit rating and high level of customer satisfactions.
  •     Ensure all excess/shortage transactions are processed accurately and swiftly and in accordance with the laid down procedures.
  •     Be vigilant and alert on any possible frauds and risks.
  •     Provide continuous feedback to business on process adherence and any observed inconsistencies in ATM through Branch Monthly Exception Reporting Mechanism.
  •     Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.
  •     Maintain an up to date / balanced inventory of all security stationery.
  •     Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.
  •     Report deviations / exceptions to concerned authority as per standard practice recommended by the Business.
  •     Maintain control on all Branch Sundry and Suspense & Income accounts and prepare / report monthly statements to Branch Operations.
  •     Ensure all Branch GL lines monitored, balanced and reconciled as per guidelines.
  •     Ensure any changes / modifications to the processes and policies made by business/MIT are timely implemented.
  •     Ensure effective risk management and regulatory compliance
  •     To observe appropriate measures defined for cash & vault security.

Knowledge, skills & experience
  •     A Post Graduate degree with 5-6 years of banking experience.
  •     Through knowledge of ATM & CCDM operation
  •     Interpersonal skills with good decision making and communication skills.
  •     Good knowledge of banks prepaid products and Mashreq Millionaire.
  •     Multi-tasking capabilities.

Deadline Date: 30/04/2014