Monday, 31 March 2014

Relationship Officer/Senior Relationship Officer Job in Dubai

Job Title:    Relationship Officer/Senior Relationship Officer
Job Location:    U.A.E. Dubai
Employer:    Mashreq Bank
Job function:     Sales

About Us
Mashreq has provided banking and financial services to millions of customers and businesses since 1967.

We are one of UAE's leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. We focus on providing our customers access to a wide range of innovative products and services.

Mashreq is invariably among the highest performing banks in the Region. It’s financial performance reflects on its commitment to continue leading the UAE banking industry.

Job purpose

  • To provide Mashreqbank customers financial services which exceeds the customer’s expectations by delivering an unbiased, competent, timely and problem free service.
  • Be imaginative and creative in the delivery of customer service.
  • Take ownership of customer complaint resolution. Report indicators, set by managers accurately at the required frequency.
  • Be a team player and contribute to the achievement of goals based on the Key Performance Indicators, Also to support and coach new staff to make easier their assimilation in the MB Family.
  • Deputize for the TL in his absence.
  • Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
  • Attend daily sales meetings with TL and commit to sales target as per MBO.
  • Contact customers on a daily basis, using telephone scripts, to set appointments with customers.
  • Contact the set appointments with customers and profile them and achieve a sale.
  • Conduct outside sales calls to potential businesses/customers.
  • Shopping competition & knowing the local market position on an ongoing basis.
  • Attend weekly follow up meetings with Sales Manager to report achievement of the week’s target.

Key result areas
  • Minimizing customer attrition.
  • Customer (new to bank) acquisition.
  • Increasing and achieving target through effective cross sell of Banking Products.
  • Meeting with the set service standards (indicators and surveys)
  • Ownership of customer complaints.
  • KYC guideline adherence
  • Revenue generation in the respective product portfolio (existing & new) and for cross sell.
Knowledge, skills & experience
• Thorough knowledge of products, services and processes of Retail banking in Mashreqbank
The job holder will have to possess the following skills:
• Problem solving skills
• Communication Skills
• Interpersonal Skills
• Ability to work under pressure
• Computer Literacy
• The job holder should be a university graduate. They should have 1-2 years Banking/financial services experience.
Deadline Date: 30/06/2014