Monday, 31 March 2014

Product Operation Support Officer Job Vacancy at Mashreq Bank

Job Title:    Product Operation Support Officer
Job Location:    U.A.E. Dubai
Employer:    Mashreq Bank
Job function:     Corporate Banking

About Us
Mashreq has provided banking and financial services to millions of customers and businesses since 1967.

We are one of UAE's leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. We focus on providing our customers access to a wide range of innovative products and services.

Mashreq is invariably among the highest performing banks in the Region. It’s financial performance reflects on its commitment to continue leading the UAE banking industry.

Job purpose
The Product Operation Support Officer – in the areas of Risk Management & Quality Assurance - is a key member of the Product Management, Solutions Structuring & Delivery team and is responsible for managing all risk management issues related to GTS (Global Transaction Services) products and services. He would also be responsible for standardizing all documents and building measurable quality checks for the entire range of GTS product and services

Key result areas:
  •     Work with sales and operations to strike the right balance between risks and customer delight across GTS products and services
  •     Work with various business partners to facilitate the completion of business risk assessments and targeted operational risk assessment tasks
  •     Assist business partners in addressing control deficiencies that surfaced as a result of a loss event, exposure identified during an investigation, or the business identifying a control issue resulting from either an internal audit or regulatory review
  •     Proactively identify and address risk issues and weaknesses or vulnerabilities in existing products, policies and processes.
  •     Based on specific transaction reports, identify control weaknesses in departments and functions and other operational areas and recommend changes to minimize those weaknesses
  •     Monitor the completion of all assigned activities of business partners to ensure agreed upon changes have been completed to address identified control weakness
  •     Review all product related documentation and work towards establishing best in class practices for continuous improvement
  •     Design measureable metrics and SLAs for all GTS products and services and agree them with Operations and/or Technology teams
  •     Coordinate end to end audit engagement for the unit
  •     Perform duties & responsibilities specific to department functions & activities

Knowledge, skills & experience
  •     Minimum of 5 years of related work experience in GTS (Global Transaction Services comprising Payments and Cash Management as also Trade and Supply Chain), operational risk, back office management, fraud prevention, and audit and/or compliance are desired
  •     Excellent presentation skills and the development of related materials
  •     Excellent oral and written communication skills
  •     Strong organizational and prioritizing skills
  •     Ability to influence business partners in addressing control issues and business practices
  •     Ability to handle a variety of projects simultaneously
  •     Ability to handle confidential information in a mature and professional manner
  •     Professional Certifications in Risk Management would be an advantage

Deadline Date: 30/04/2014