Tuesday, 25 February 2014

Senior Manager, Home Experience Job Vacancy in Dubai

Job Title:    Senior Manager, Home Experience
Job Ref:      1082
Job Location:    Dubai: Al Salam Tower - Head Office
Employer:    Emirates Integrated Telecommunications Company (du)
Grade:         16a
Division:     Commercial
Type of Contract: Permanent

About Us
du is a family of almost 2,000 people representing over 60 communities.  This diversity allows us to communicate effectively with our customers and add life to life wherever possible. By offering fixed and mobile telephone services, broadband connectivity and IPTV services to millions of homes and businesses, we are well placed for a successful future.  We reward our staff in a variety of ways, including performance bonuses, in-house training programmes, spot awards, brand value nominations, talent pool initiatives, personal development plans and more. We offer competitive salaries and attractive benefits that include flexible working hours, annual leave tickets, discounted mobile rate plans,, education allowance for an unlimited number of children, job-based allowances such as travel and commission, and health insurance. And because we genuinely care about your welfare, our in-house clinic, library and subsidised restaurant are available to all du employees. The onsite gym, personal trainers, and swimming pool are free to utilise too.

Job Purpose.:     ‎
- The purpose of this position is to develop the strategy of Home Experience across captive and non-captive areas in the UAE.
- To organize, direct, and control the Home Experience team, in order to meet the quality experience standards, financial KPIs, and delivery dates for Triple Play (Voice, Data and IPTV) Consumer roadmap.
- To lead the long term development and the launch of strategic initiatives like FNL, Fixed Mobile Congregant, VOIP, Home Voice, Wifi, RCS-e and IMS products to ensure that the revenues lost to OTTs are re-gained again and prepare the network for the next generation.
- Drive and lead the Development of home services roadmap for each individual revenue stream to ensure board KPIs are achieved and met.
- The position owns the responsibility for the Consumer Home Services (Voice, Data, IPTV) products experience design and portfolio implementation. This requires product design, project launch management, and managing lifecycle of mobile voice products in order to meet quality experience standards, financial KPIs, and delivery dates for Home Consumer roadmap within budget and required timelines.
- Manage the overall governance of the Consumer Home Services products; ensure alignment with Operations and other business units in compliance with, Audit Committee, Risk Register and ensuring adherence to company governance parameters by influencing teams and where necessary make remedial action for resolution.
- FNL commercial product ownership, commercial streams lead and program lead responsible for managing end-to-end project launch for the Fixed National launch project (fixed services expansion).
- Deliver large complex, high profile projects within Fixed and Mobile Telecom services. This role is responsible for managing end-to-end project launch for the Fixed National launch project (fixed services expansion; Bit-stream) for Consumer and Enterprise Markets.

Knowledge and skills:‎
- Minimum 6-8 years of experience with at least 5 years in a product and project management capacity, including all aspects of process development and execution preferably within Telecom industry.
- Profound understanding of positioning and technical aspects relating to the entire Telecommunication of FNL, Data, IPTV, FMC, WiFi, Voice, VOIP, RCS-e or IMS experience and fully aware of product design and experience aspects.
- Have previous experience in product/project managing and launching FNL (Bit-Stream)
- Experience at working both independently and in a team-oriented, collaborative environment is essential.

Minimum Education:
- Bachelor Degree in a business discipline /IT / telecom discipline, MBA is a plus.
- Certifications in PMP or Prince 2 is preferred

Knowledge & Skills:
- Proven track of records of Leadership Skills and Strategic thinking
- Ability to work with senior management in a profession manner
- Proficient communication and negotiation skills
- In depth understanding of Home & Mobile Product Technologies
- High level of computer literacy and experience of using MS Project, Visio, MS office.
- Knowledgeable in project management methodologies like Prince 2, PMI etc
- Excellent command of English language (written/spoken)
- Experience of Billing, POS, CRM, ERP and online applications.
- Proficient communication and negotiation skills
- Demonstrable experience and understanding of Marketing product life cycle Management
- Excellent organization skills
- Excellent knowledge of Microsoft Office
- Excellent presentation and negotiation skills,
- Analytical thinking
- High degree of attention to detail

Deadline Date: 04/03/2014

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