Wednesday, 12 February 2014

Senior CRM Application Specialist Job Opportunity in Dubai

Job Title:    Senior CRM Application Specialist
Job Ref.:    PIT006
Job Location:    Dubai, U.A.E.
Employer:    Emaar Properties
Department:    Information Technology

About Us
Properties PJSC, a Dubai-based Public Joint Stock Company listed on the Dubai Financial Market, is a global property developer and provider of premier lifestyles.
Emaar has been shaping landscapes and lives in the Emirate since the company’s inception in 1997. The company specializes in creating value-added, master-planned communities that meet the full spectrum of lifestyle needs. A highlight of Emaar’s approach to developing integrated lifestyle destinations is Downtown Dubai, the 500-acre mega-project, home of Burj Khalifa – the world’s tallest building which features the world’s first Armani Hotel Dubai and the world’s highest restaurant, At.mosphere; The Dubai Mall – the world’s largest shopping and entertainment destination; and The Dubai Fountain, the world’s tallest performing fountain set in a 30 acre lake.
Emaar is extending its expertise in developing master-planned communities internationally, and today, has a significant presence in several key global markets with established operations in the United Arab Emirates, Saudi Arabia, Syria, Jordan, Lebanon, Egypt, Morocco, India, Pakistan, Turkey, USA and Canada.

Job Description:
The job holder is responsible for implementing, enhancing and supporting the Oracle ERP applications in areas of CRM, Property Management, Property Sales and Leasing. In addition to other non-Oracle CRM Applications ex. (We Care, Maxima.) and in house implemented software related to customer facing applications and reporting. The Senior CRM Application Specialist will provide project management, consultancy and solution design in the above areas in the capacity of a subject matter expert. The focus will be to optimize the investment in ERP solution for the International Operations by leveraging on standardization and centralizing as well as re-usability of technology across the various businesses of Emaar.

Job Requirements:

  •     Minimum graduate degree in Engineering/Business Administration
  •     Atleast 7 years of relevant Oracle ERP Implementation Experience
  •     Experience in integrating Oracle ERP with third party applications and willing to support in house implemented applications
  •     Involvement in atleast 3 full life Oracle E-business suite implementations in the capacity of senior functional lead or solution architect

  •     Planning skills
  •     Good English Language skills
  •     Good knowledge of computer
  •     Technical skills

Job Responsibilities:
  •     ERP Project implementations and Roll Outs:
  •     Implements the ERP solution across International Operations within the Project budget and timeline for CRM, Property Management, Property Sales and Leasing
  •     Upgrades to the latest application versions to keep business on the latest Technology and explore new application functions and features to help enhance business processes.
  •     Performs application health checks and oversees the quality and project management of the implementations with a view to maintain the standardization and uniformity of solution with respect to Oracle standards and existing solution deployed in other entities of Emaar.
  •     Implements the rapid roll out project methodology during the implementation to achieve standard and speedy execution
ERP Operations Support:
  •     Ensures effective transitioning of the implemented sites to adopt the global ERP support Model for CRM, Property Management, Property Sales and Leasing functions.
  •     Manages the enhancement and application changes through a formal Change Advisory Board review process.
  •     Optimizes the ERP and other applications usage through regular monitoring of Help desk calls, Control reports, users trainings and workshops.
  •     Provides effort estimates and manages internal/external resources to deliver enhancements and new requirements for CRM, Property Management, Property Sales and Leasing within an acceptable time.
  •     Logging Day to Day operations support issues within the SLA's agreed with Emaar business units.
  • ERP Solution Management for CRM, Property Management, Property Sales and Leasing:
  •     Maintains uniformity and standardization in the deployed solution.
  •     Keeps abreast of latest technology in the respective and relative domain and provides inputs to management for upgrades based on cost/benefit analysis
  •     Analyzes the existing solution and provides suggestion on design improvement/revamping.
Additional Responsibilities:
  •     Prioritizes, plans and completes tasks within set deadlines.
  •     Ensures high level of customer service.
  •     Travels for short duration in countries where Emaar Operates for participating in Project milestone meetings, Trainings and consultancy based assignments.
  •     Research new applications and latest technologies that will help enhancing business processes and customers communication in the company.
Deadline Date: 28/02/2014