Wednesday, 12 February 2014

Reservation & Ticketing Officer Job for an Airlines Co.

Job Title:    Reservation & Ticketing Officer
Job Location:    Abu Dhabi
Employer:    Etihad Airways
Department:    Sales

About Us
Etihad Airways, the national airline of the United Arab Emirates, has in just ten years established itself as the world’s leading airline. “Etihad” is the Arabic word for “union”.
Set up by Royal (Amiri) Decree in July 2003, Etihad commenced commercial operations in November, 2003, and has gone on to become the fastest growing airline in the history of commercial aviation.

Job Description:
You will supervise all front desk activities to optimize all guest interactions and satisfaction whilst ensuring compliance with all Etihad ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations.

Job Requirements:

  •     High school graduate, three to five years airline or travel agency experience in a reservations and ticketing role with at least two years supervisory experience.
  •     Reservations and ticketing system experience, preferbly "SABRE SONIC"
  •     Airline advanced passenger tariff and pricing course
  •     Recognized IATA or knowledge in rules and regulation of airline restrictions
  •     Coaching skills
  •     Good written and oral English language skills
  •     Ability to work under pressure and to short lead times. Good PC skills include Word, Excel, PowerPoint, Internet

Job Duties:
  • Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets
  •     Ensure team compliance with all Etihad reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
  •     Handle day-to-day problem resolution, escalating to higher levels as required. Assign duties, responsibilities, staff roster and leave records
  •     Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner
  •     Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members

Deadline Date: 16/02/2014