Tuesday, 4 February 2014

Engineering Job in Dubai; Alteration Engineer

Job Title:    Alteration Engineer
Job Ref.:    PCS066
Job Location:    Dubai
Employer:    Emaar Properties

About Emaar:
Properties PJSC, a Dubai-based Public Joint Stock Company listed on the Dubai Financial Market, is a global property developer and provider of premier lifestyles.
Emaar has been shaping landscapes and lives in the Emirate since the company’s inception in 1997. The company specializes in creating value-added, master-planned communities that meet the full spectrum of lifestyle needs. A highlight of Emaar’s approach to developing integrated lifestyle destinations is Downtown Dubai, the 500-acre mega-project, home of Burj Khalifa – the world’s tallest building which features the world’s first Armani Hotel Dubai and the world’s highest restaurant, At.mosphere; The Dubai Mall – the world’s largest shopping and entertainment destination; and The Dubai Fountain, the world’s tallest performing fountain set in a 30 acre lake.
Emaar is extending its expertise in developing master-planned communities internationally, and today, has a significant presence in several key global markets with established operations in the United Arab Emirates, Saudi Arabia, Syria, Jordan, Lebanon, Egypt, Morocco, India, Pakistan, Turkey, USA and Canada.

Job Description:
The job holder is responsible for managing all Alterations operations/community services on a daily basis and ensures that Alteration requests are dealt with in line with Emaar procedures and the violations of guidelines are communicated with customers, community management and legal department.

Qualifications, Experience & Skills:

  • Minimum Graduate Degree in Civil Engineering
  • Minimum 5 years of experience in Engineer role, preferably with developer
  • Good English language skills required
  • Clear and Precise communication
  • Good knowledge of Computer

Key Accountabilities:
Scope of Work:

  •     Receives, approves and issues NOC for alteration applications
  •     Handles correspondence with customers regarding alterations
  •     Schedules site and office appointments for alteration consultancy
  •     Inspects altered/modified properties after completion for refund purpose
  •     Updates system for all unauthorized alteration seen at site
  •     Visits/inspects site on as required and reports irregularities if any
  •     Deals with deposits refunds to customers
  •     Prepare as built CD drawings on CD for customers
  •     Meet Polo home customers and accept relevant documents for further projects approval and there by liaise with consultant for DM approval of contractor, concept drawings and provide necessary government documents to Polo home customers like final survey certificate, site plans etc
  •     Liaise with Projects, development, consultant, contractor and customer regularly for Polo home approvals, completion certificates and building permits

 Customer Care Activities:
  •     Meets the customers and discusses the guidelines for the approval.
  •     Verifies documents submitted for approval like checking drawings & other related documents
  •     Respond a call back request by customers and answers their queries
  •     Visits the customers for the all the critical issues raised by them.
  •     Explains to the customer or contractors about approved NOC and also taking Undertaking.
  •     Informs the customer about refund procedure and gate pass procedure.
  •     Provide customers with the correct information about floor plans, paint codes, etc.

 Administration and Inspection:
  •     Creates service request for alteration approval as required.
  •     Monitor SR and close them
  •     Prepares No Objection Certificate as required
  •     Updates the Oracle milestones and excel tracking sheets for issued NOCs and refunds
  •     Prepares memo for Legal cases and forward to Legal Department
  •     Prepares refund documents and endorse to Finance for preparing cheque
  •     Visits altered/modified properties as scheduled on a daily basis
  •     Closes all the service requests within the resolution period.
  •     Send email to customers when NOC and refunds are ready for collection

  •     Coordinate with FM document controller for drawings not available with us.
  •     Coordinates with community management department for issuance of NOV other U/A alterations.
  •     Coordinates with legal department for issuance of legal notice
  •     Coordinates with CMD for site issues and regular joint inspections between C Care alterations/CMD.
  •     Coordinates with QA for inspections related to alterations
  •     Coordinate with development for Polo Homes concept drawings approvals
  •     Coordinate with Projects for government related documents for Polo Home Customer
  •     Coordinate with Projects/Development for completion certificate and building permits.
  •     Coordinate with finance for refund issues

 Job Context:
The Alterations Engineer will work closely internally with Property Management, Projects, Developments, Finance, and Legal as well as externally with Emaar Customers, Contractors, Consultants, Service Providers, and any government authorities.

Deadline Date: 19/02/2014

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