Thursday, 16 January 2014

Head of Service Assurance Needed in Dubai

Job Title: Head of Service Assurance
Job Location: Dubai
Job Ref.: 9
Company/Employer: EFS
Job Type: Full Time
About Us
We provide a fully-comprehensive scope of integrated facilities management services. Whether your requirements are MEP maintenance, cleaning and other soft services, asset management reviews or commission and transition management, we maximise the lifecycle of your assets while ensuring their full functionality.

Job Requirements:
Education / Qualifications
• Degree in a relavant subject.
• Certificate in Quality Improvement for Business.
• Quality Management Diploma.
• Certificate in Systems Management.
• Certificate in Assuring Service and Product Quality.
• ISO 9001:2008 Lead Auditor.

• Minimum 7 years’ experience in the quality assurance/service delivery field.
• Minimum 5 years’ experience in a similar management role.

Job Knowledge & Skills
• Provide high level of customer service to both internal and external customers. Prompt response to queries in writing or by telephone.
• Effective organiser and implementer. Ability to provide a high standard of administrative support. Able to implement administrative processes and pro-actively resolve problems.
• Motivational and ambitious leader with the ability to drive change in business and performance management processes.
• Excellent influencing, interpersonal and communication skills. Strong and professional presentation, written and verbal skills.
• Takes ownership of issues. Seeks equitable and creative solutions to problems. Manages by example.

Work experience 10-15 years

Job Duties:
Responsible for the overall quality assurance and control functioning of the Operations, HSEQ, Call Centre, Technical training, mobilisation and Project variation department.
• Ensure that all operational activities meet and integrate with the organisational requirements for quality assurance.
• Monitor and advise on the performance of the quality management system and produces data and report on performance, measuring against set indicators.
• Implement ongoing quality improvement processes, working with interdepartmental teams.
• Advice and support on all aspects of service assurance. Maintain an overview of service activity across the company and work to gain wider knowledge of service issues.
• To establish and maintain strong and productive relationships to ensure that service performance is effectively managed and monitored and issues promptly dealt with.
• Comply with all processes and procedures (Human Resources, HSEQ, Finance, Information Technology, Procurement, Operations) which include compliance with all applicable rules and regulations of the local labour law.

Deadline: 30/01/2013

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