Tuesday, 14 January 2014

Customer Service Representative Needed in Dubai

Job Title: Customer Service Representative (Female)
Job Location:   Dubai
Company/Employer: Emaar
Job Type: Part Time
Job Ref.: RPTO36
About Us
Properties PJSC, a Dubai-based Public Joint Stock Company listed on the Dubai Financial Market, is a global property developer and provider of premier lifestyles.
Emaar has been shaping landscapes and lives in the Emirate since the company’s inception in 1997. The company specializes in creating value-added, master-planned communities that meet the full spectrum of lifestyle needs. A highlight of Emaar’s approach to developing integrated lifestyle destinations is Downtown Dubai, the 500-acre mega-project, home of Burj Khalifa – the world’s tallest building which features the world’s first Armani Hotel Dubai and the world’s highest restaurant, At.mosphere; The Dubai Mall – the world’s largest shopping and entertainment destination; and The Dubai Fountain, the world’s tallest performing fountain set in a 30 acre lake.

Job Purpose:
The job holder is responsible for providing outstanding customer service to all Reel Cinemas customers in box office, concession and ushering. The Customer Service Representative also assists the Assistant Theatre Manager in all areas of operations to deliver an outstanding movie experience to Reel Cinemas customers.

Job Requirements:
• Elementary School Certificate
• Minimum 2 years of experience in similar field.
• Cashier - Cash handling experience preferred.
• Ability to communicate clearly.
• Basic English Language skills required.
• Articulate, people orientated and excellent customer cake skills required

Candidate must be under the sponsorship of Father or Husband

Job Duties:
Customer Service Support
• Attends to all patron’s requests and enquiries.
• Ensures security of cash, ticket stub and equipment in Reel Cinemas.
• Performs duties in Box Office, Concessions, retail, coffee shop, lounges and ushering.
• Operates automated ticketing system.
• Assists in acknowledgement of delivery and dispatch of materials to and from the cinema in the absence of the Theatre manager.
• Handles day to day accounting and end of shift financial matters.
• Assists in cinema advertising ,promotions events, emergency health & safety procedures.
• Assists and ensures all presentation and cleanliness standards are achieved.
• Completes assigned tasks within given deadlines.
• Performs any other duties as required by the Theatre Manager.

Adherence to Policies and Procedures:
• Behaves in line with the code of conduct.
• Ensures appropriate grooming in line with uniform standards.
• Ensures attendance in accordance with the roster.
• Customer Services:

Performs all related customer service functions to provide excellent support and service to customers
• Assists in cinema telephone information service.
• Ensures high level customer service.

Deadline Date: 31/10/2014

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