Sunday, 5 January 2014

Customer Service Job in Dubai; Customer Relation

Job Title:    Customer Relation
Job Location:    Dubai
Company/Employer: brillianz
Job Type:    Employee, Full Time
Salary:        AED 2,500-3,500 p.m.
About Us
Brillianz is a leading education consultancy specializing in providing higher education support. We conduct coaching classes for MBA, MBBS entrance examinations and students can get admission in Indian universities or abroad. A lot of students have utilized our career counseling and career guidance activities. Guidant India can fulfill your higher

Job Requirements:
• Minimum bachelors in Business Administration.
• Minimum 3 years experience in a customer services/call centre environment or similar role.
• Strong I.T. skills. Experience in a wide range of software packages including Excel, Word, Outlook, PowerPoint, Microsoft Office, CAFM, email, internet and databases.
• Good level of interpersonal and communication skills.
• Good language ability in both spoken and written English. Arabic is an advantage.
• Ability to express ideas at all levels.
Indian female on Husband sponsorship Preffered.

Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Working hours will be from Morning 11 am to 8 pm.

Deadline Date: 19/01/2014

How to Apply:
Please forward your CV to: