Tuesday, 14 January 2014

Contact Center Executive Needed in Dubai

Job Title: Contact Center Executive
Job Location:   Dubai
Company/Employer: Aramex
Job Type: Full Time
Job Ref.: GSO/2013/13
About Us
Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly evolved into a global brand recognized for its customized services and innovative multi-product offering. In January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. After five years of successful trading, Aramex returned to private ownership in February 2002 and continued to expand and excel as a privately owned company, establishing global alliances and gaining stronger brand recognition. In June 2005 Aramex went public on the Dubai Financial Market (DFM) as Arab International Logistics (Aramex) with its shares traded under ARMX. Today, Aramex employs more than 12,300 people in over 353 locations across 60 countries, and has a strong alliance network providing worldwide presence.

Job Description:
To respond to customers’ contacts (phone, e-mail, fax & SMS), register their requests and respond to their inquiries as per company standards; and ensure providing excellent customer service and convenience to our customers

Job Requirements:
• English proficiency
• Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
• Phone Handling Skills

Job Duties:
• • Handle Incoming Phone Calls
• Resolve standard customers requests and route issues that require follow-up to Customer service Team
• Communicates customer inquiries/messages/feedback to teams and sales owners
• Provide satisfactory service to customers

Deadline Date: 31/05/2014

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