Friday, 20 December 2013

Customer Service Personnel Job in Dubai

Job Title:    Customer Service Personnel
Job Location:    Dubai
Company/Employer: Fixit Express
Job Type:    Temporary, Full Time
About Us
Fixit Express provides their clients with a wide range of business administration services. Such services include processing all kinds of applications required by the General Directorate of Residency and Foreigners Affairs, Ministry of Labour, Department of Economic Development, Roads and Transport Authority (RTA), Ministry of Health and all Free Zone authorities, among others.

Job Requirements:
• Requirements:
• Minimum bachelors in Business Administration.
• Minimum 3 years experience in a customer services/call centre environment or similar role.
• Strong I.T. skills. Experience in a wide range of software packages including Excel, Word, Outlook, PowerPoint, Microsoft Office, CAFM, email, internet and databases.
• Good level of interpersonal and communication skills.
• Good language ability in both spoken and written English.
• Arabic is an advantage.
• Ability to express ideas at all levels.

Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.

Deadline Date: 02/01/2014

How to Apply:
Please send your CV to: