Thursday, 5 December 2013

Administrative Job in Dubai; Head – Implementation & Support

Job Title:    Head – Implementation & Support
Job Location:    Dubai
Company/Employer: Raqmiyat
About Us
The primary IT company of the Al Ghurair business group, Raqmiyat delivers technology-enabled business solutions that helps companies benefit from cutting edge services. Applying our knowledge and expertise, we help you identify new trends and developments, increase revenue, optimize performance and maximize returns from technology.

Raqmiyat is seeking a Head – Implementation & Support, to be based in UAE.

Job Requirements:
• Post secondary education or equivalent with minimum of 7-8 years experience as Head – Delivery or Project Head or Implementation Head.
• Proven experience in handling Multiple Implementations & Project Executions.
• Performed Program management, Scope management and Conflict resolution management at a wider scale.
• Strong Customer Facing Skill.
• Strong Leader Ship Skill
• Proven Team Management Experience
• Excellent Communication

Job Description:
• Collaborate with client and offshore team for requirement analysis; solution architecting; and SLA based software product delivery.
• Manage customer satisfaction by delivering quality solutions within budget, and ensuring ROI
• Perform end-to-end program management, delivery and technology architect in an onsite / offshore global delivery business model
• Develop, enhance and monitor work to a streamlined process to ensure that all projects are implemented to expected standards and requirements and meet delivery dates
• Provided thought leadership and a solution-based approach to the management team that will continually improve IT and effectively manage strategic technology projects to achieve anticipated results
• Established effective working relationships with business leaders across the organization and mentor the technology leaders in ongoing discussion of best practices and disciplined methodologies to ensure delivery of a quality systems
• Responsible for project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects

Job Responsibilities:
• Cost Estimation, Effort Estimation, Risk Management, solutions architect for various domain applications.
• Integration and Interface Issues
• Design and project manage the development and implementation of the products & Solution
• Program Management, Client Management, Project Management and People Management
• Profitability Analysis and ensuring that the program is in profit state.
• Design technically sophisticated Architecture & Solutions.
• Build competent team to develop, test and deliver solutions for the global market.
• Build technology, process and domain competency
• Preparation of Business Proposals
• Ensuring the project margins by optimum resource utilization and implementation of best practices across the projects
• User Training and acting as interface between Functional requirement and technical specification.
• Responsible for managing the customer account in terms of SLA delivery.
• Develop Project Plans, Estimates and monitor progress towards goals
• Proactively Identifying and Resolving Project Issues
• Come out with proper Estimation Models to support the projects
• Set Individual and team performance expectations and provide formal and informal feedback
• Human Resource Planning
• Pro-active Risk Management and Risk Mitigation Plans
• Control the project through effective quality metrics and report metrics
• Co-ordinate in functional and technical issues between onshore and offshore team.
• Review of interim and final deliveries.
• System Study, Software Estimation, Creation and tracking of Project Schedules, Analysis of Variance, Using Various Metrics for efficient control of the project.
• Configuration Management & Release Management
• Identifying new areas for IT transformation for our customers and thus ensuring repeated business in these accounts.
• Train & implement Quality process and software engineering best practices.

Deadline Date: 19/12/2013

How to Apply:
Please send your resume to: