Monday, 18 November 2013

Super Line Logistics; Customer Support

Job Title:    Customer Support
Job Location:    Dubai
Company/Employer: Super Line Logistics LLC

About Us
Super Line Logistics LLC , a Limited Liability Company with Head Office in U.A.E Dubai offering a wide range of international and domestic transportation- and logistics services. We provide seamless integration of various transportation modes such as Sea freight, Airfreight and Road freight, as well as diversified logistics services in Warehousing, Material Handling and Re- Packaging. Freight Link is able to deal with every type of transportation job, beginning with worldwide door-to-door delivery including custom clearance and special goods handling for bulky, dangerous or perishable goods.

We currently have a vacancy for a Customer Support Representative.

Key Skills/Qualifications:
• Customer Service,
• Product Knowledge,
• Quality Focus,
• Problem Solving,
• Market Knowledge,
• Documentation Skills,
• Listening,
• Phone Skills,
• Analyzing Information ,
• Multi-tasking

Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.

Deadline Date: 02/12/2013

How to Apply:
Please send your CV to:
Contact: +9714-2550373