Thursday, 28 November 2013

IT Engineering Job in Sharjah; Desktop Support Engineer

Job Title:    Desktop Support Engineer
Job Location:    Sharjah
Company/Employer: OSCOMP

About Us
Open Source Computer Solutions L.L.C. (also known as “OSCOMP”) is a young entrepreneurial company, providing solutions in the field of Information & Communication Technologies (ICT) established in the heart of UAE, since 2003. We started to give our contribution to the business world by providing end-to-end solutions to Small Medium Enterprises in Middle East.

Job Requirements:
• Mac and Windows specialist, certified, and expert in troubleshooting and repairing,
• High School diploma or equivalent.
• MCSE & CCNA certification preferred.
• 3-4 years directly related work experience in a technical support position Windows XP, Microsoft Office 2003 or later (2007 preferred), Internet Explorer and business applications in a business environment.
• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Strong work ethic, detail oriented as well as excellent oral and written communication skills.
• Sound problem resolution, judgment and decision-making.
• Ability to lift and move equipment weighing 30-40lbs.
• Experience supporting Windows XP, Microsoft Office 2003 or later, Outlook in and Exchange Environment, Internet Explorer, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
• Experience with TCP/IP and general networking issues.
• Experience providing superior customer service and support.
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Strong interpersonal and organization skills, successful in working both independently and in a team environment.
• Strong problem solving skills.
• A valid UAE Driving Licence is an added advantage.

Job Responsibilities:
• Desktop/Laptop on-site and phone support;
• Printer/Fax support;
• Backup system support;
• -Updating current infrastructure;
• Deploying new equipment;
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
• Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
• Provide initial assessment of urgency and business impact on all support calls.
• Manage service requests, software installations, new computer setups, upgrades, etc.
• Record incident resolutions in the Help Desk tool.
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
• Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
• Monitor daily backups.
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.

Deadline Date: 13/12/2013

How to Apply:
Kindly forward your CV/Resume to: