Saturday, 16 November 2013

Guest Relations Officer Job opportunity in Sharjah

Job Title:    Guest Relations Officer
Job Ref No.:    AF13142
Job Location:    Sharjah
Company/Employer: Trading Enterprises (Chrysler, Jeep, Dodge)

About Us:

Al-Futtaim Automotive is regarded as a pioneer in the lower Gulf region's automotive industry and encompasses every aspect of the automotive business, from passenger and commercial vehicles and construction equipment, sales and service to used car sales, rental and leasing. A comprehensive network of showrooms, service and sale centres cover the UAE and Gulf region providing customers with convenience, choice and the highest standards of after-sales service.

Trading Enterprises (TE), a division of the Al-Futtaim Group and was established in 1971. TE is the exclusive distributor of Volvo, Chrysler, Dodge and Ram products in the UAE. In addition, it is the distributor of Jeep in Dubai and the Northern Emirates. Across its sales, service and parts operations, Trading Enterprises continues to grow as the business expands every year.

About the Job:

We are looking to recruit a Guest Relations Officer to work in Sharjah. Your role will include the following:
• Handling all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
• Providing excellent customer service as per company policy and procedures
• Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
• Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
• Logging calls (including time, date and caller details)
• Maintaining an up to date knowledge of personnel and procedures
• Dealing with 'drop in' customers as quickly and proficiently as possible, by coordinating with employees and customers

Job Requirements:

The ideal candidate will have the following experience/skills:
• Strong English communication skills
• 1-2 years experience of previous Reception duties or customer service
• Excellent telephone manners
• Proactive, hardworking, motivated approach
• An understanding of IT systems would be advantageous
• Arabic is a must.
• Female candidates are preferred.

Deadline Date: 30/11/2013

How to Apply: